Institut Català de la Salut, Barcelona, Spain; Centro de Atención Primaria Montclar, Sant Boi de Llobregat (Barcelona), Spain.
Buurtzorg Nederland, Holland; Equipo de Leiden, Holland.
Enferm Clin (Engl Ed). 2021 Sep-Oct;31(5):323-327. doi: 10.1016/j.enfcle.2020.08.004. Epub 2021 Feb 10.
Buurtzorg Nederland is a Dutch healthcare organization in which nursing teams provide home care in all the skills that affect their profession. This article raises some questions regarding more internal aspects of the organization based on three dimensions. The first, the organizational dimension, in which the teams are structured based on 8 roles, without hierarchies and supported by the coaching system. The second, the nursing dimension, in which it is highlighted that nurses deal with all the competences that affect their profession, from basic care to more complex care, with the aim of defragmenting care. And the third, the economic dimension, in which it stands out that the sustainability of the organization is in being a system without managers, of small teams that work in small geographic areas, with a computer system that supports all organizational matters, healthcare and financial. The main characteristics of Buurtzorg Nederland are the self-management of the teams and the defragmented care that both the nurse and the patient satisfy. However, this defragmentation has been achieved in terms of patient care, with the same team attending to all basic and complex care needs at home, but at other levels of care it has not been achieved, and the patient must visit other providers, therefore, health care at other levels continues to be fragmented.
荷兰布吕泽尔护理组织是一个医疗保健组织,护理团队在所有影响其专业的技能方面提供家庭护理。本文基于三个维度,提出了一些关于该组织内部更多方面的问题。第一个维度是组织层面,在这个层面上,团队基于 8 个角色进行结构化,没有层级制度,并由教练系统提供支持。第二个维度是护理层面,突出强调护士处理所有影响其专业的能力,从基本护理到更复杂的护理,旨在打破护理的碎片化。第三个维度是经济层面,突出的是该组织的可持续性在于其是一个没有管理者的系统,团队规模小,在小地理区域内工作,有一个计算机系统支持所有组织事务、医疗保健和财务。布吕泽尔护理组织的主要特点是团队的自我管理和护士和患者都满意的碎片化护理。然而,这种碎片化在患者护理方面已经实现,同一个团队可以在家中提供所有基本和复杂的护理需求,但在其他护理层面上还没有实现,患者必须去看其他的服务提供者,因此,其他层面的医疗保健仍然是碎片化的。