患者和护士对外科诊所护理质量的看法：土耳其的一项多中心研究。
Patients' and Nurses' Perceptions of the Quality of Nursing Care in Surgical Clinics: A Multicenter Study in Turkey.
机构信息
Kocaeli Vocational School of Health Services, Kocaeli University, Kocaeli, Turkey (Dr Mert); Health Application and Research Hospital, Eskişehir Osmangazi University, Eskişehir, Turkey (Ms Kersu); Nursing Department, Kirklareli University School of Health Sciences, Kirklareli Turkey (Dr Aydin Sayilan); Department of Biostatistics and Medical Informatics, Faculty of Medicine, Kocaeli University, Kocaeli, Turkey (Dr Baydemir); and Kocaeli University Research and Application Hospital, Kocaeli, Turkey (Ms Ilter).
出版信息
J Nurs Care Qual. 2021;36(2):188-194. doi: 10.1097/NCQ.0000000000000528.
BACKGROUND
The evaluation of the quality of nursing care by patients and nurses is important for improving care.
PURPOSE
The aim was to determine patients' and nurses' perceptions of the quality of nursing care in surgical clinics and influencing factors.
METHODS
The sample of this cross-sectional, descriptive, and comparative study consisted of 503 surgical patients and 308 surgical nurses. The data were collected between February 2018 and June 2019.
RESULTS
Characteristics of patients such as age, gender, complications, and nursing care scores, and the characteristics of the nurses such as being satisfied with the current clinic, their work experience in the clinic, and the number of daily surgical interventions affected the perceptions of care quality.
CONCLUSIONS
The study revealed that the patients' perceptions of the quality of care were lower than those of nurses, and some factors belonging to the patients and nurses negatively influenced the quality of care.
背景
患者和护士对护理质量的评估对于改善护理至关重要。
目的
旨在确定外科诊所中患者和护士对护理质量的看法及其影响因素。
方法
本横断面、描述性和比较研究的样本包括 503 名外科患者和 308 名外科护士。数据收集于 2018 年 2 月至 2019 年 6 月期间。
结果
患者的特征，如年龄、性别、并发症和护理评分，以及护士的特征，如对当前科室的满意度、在科室的工作经验以及每日手术干预的次数，均会影响对护理质量的看法。
结论
研究表明，患者对护理质量的看法低于护士，一些属于患者和护士的因素会对护理质量产生负面影响。
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