Oweidat Islam, Alzoubi Mahmoud, Shosha Ghada Abu, Ta'an Wafa'a, Khalifeh Anas, Alzoubi Majdi M, Al-Mugheed Khalid, Alabdullah Amany Anwar Saeed, Abdelaliem Sally Mohammed Farghaly
Community and Mental Health Nursing Department, Faculty of Nursing, Zarqa University, Zarqa, Jordan.
Department of Clinical Nursing, Faculty of Nursing, Zarqa University, Zarqa, Jordan.
Front Psychol. 2024 Oct 23;15:1423235. doi: 10.3389/fpsyg.2024.1423235. eCollection 2024.
Healthcare organizations worldwide face intense competition for survival in an ever-changing environment.
This study aims to examine the relationship between emotional intelligence (EI) and quality of healthcare (QHC) among Jordanian nurses working in governmental hospitals.
This study was conducted using a descriptive correlational design and included a sample of 172 nurses. Participants from five governmental hospitals in Jordan completed online self-administered questionnaires, including the Nurse-Assessed Quality of Nursing Care Scale and the Genos Emotional Intelligence Concise Scale, along with sociodemographic data.
The participating nurses demonstrated a high level of EI (M = 3.809, SD ± 0.484) and a very high level of QHC (M = 4.260, SD ± 0.372). A statistically significant correlation was found between the total quality of healthcare variables and the total EI variable ( = 0.739, < 0.01). Additionally, statistically significant correlations were observed between the QHC and EI, as well as their respective dimensions ( = 0.357-0.739). EI was found to be a significant predictor of the QHC ( = 34.872, ≤ 0.001), with a positive correlation between the two variables ( = 0.733). EI accounted for 59.8% of the variation in the QHC.
EI is a key predictor of QHC. It plays an essential role in recruiting, staffing, promoting, and nurturing employees, making it a crucial criterion for achieving excellence in healthcare organizations.
全球医疗保健组织在不断变化的环境中面临着激烈的生存竞争。
本研究旨在探讨约旦政府医院护士的情商（EI）与医疗保健质量（QHC）之间的关系。
本研究采用描述性相关设计，样本包括172名护士。来自约旦五家政府医院的参与者完成了在线自填问卷，包括护士评估的护理质量量表、吉诺斯情商简表以及社会人口统计学数据。
参与研究的护士表现出较高水平的EI（M = 3.809，标准差±0.484）和非常高的QHC水平（M = 4.260，标准差±0.372）。发现医疗保健变量的总质量与EI总变量之间存在统计学显著相关性（= 0.739，< 0.01）。此外，在QHC与EI及其各自维度之间观察到统计学显著相关性（= 0.357 - 0.739）。发现EI是QHC的显著预测因素（= 34.872，≤ 0.001），两个变量之间呈正相关（= 0.733）。EI占QHC变异的59.8%。
EI是QHC的关键预测因素。它在招聘、人员配备、晋升和培养员工方面发挥着重要作用，使其成为医疗保健组织实现卓越的关键标准。
