School of Agriculture, Food and Environment, Royal Agricultural University, Cirencester, Gloucestershire, GL7 6JS, UK.
Compr Rev Food Sci Food Saf. 2020 May;19(3):995-1017. doi: 10.1111/1541-4337.12548. Epub 2020 Apr 9.
Compliance is the act or status of complying with an imperative regulatory or normative requirement, that is, compliance means working within boundaries defined by contractual, social, or cultural standards. The aim of this narrative review is to use the food supply chain as a lens of enquiry to distinguish between compliance-based and integrity-based organizational climates and frame and rationalize why deviant behavior arises and how it can be identified. Contemporary theory is explored and critiqued using case studies to contextualize the challenge of organizations promoting supply chain compliance and at the same time recognizing the need for deviant behavior to occur in order to drive innovation and continuous improvement within food supply chains. Deviant behavior can be perceived as either positive in terms of driving continuous improvement or destructive where this behavior has a negative impact on the organization. Although multiple cultural maturity models seek to characterize positive food safety culture and climate, there is minimal research that focuses on the characterization of deviant negative behavior or the development of early warning systems designed to pinpoint signals, traits, or characteristics of this behavior such as low staff morale, theft, property destruction, or absenteeism. The use of cultural maturity models and assessment tools is of value in assisting organizations to translate from a rule, instrumental, or compliance-based organizational climate to an ethically strong organizational climate that focuses on integrity, building trust, and values and a new cultural maturity model is proposed and explored.
合规是指遵守强制性监管或规范要求的行为或状态，也就是说，合规意味着在合同、社会或文化标准定义的范围内工作。本叙述性评论的目的是利用食品供应链作为研究视角，区分基于合规的和基于诚信的组织氛围，并阐述和合理化为什么会出现偏差行为，以及如何识别它。本文使用案例研究来探讨和批判当代理论，使组织在促进供应链合规的同时，认识到需要出现偏差行为以推动食品供应链内的创新和持续改进，从而使组织面临挑战。偏差行为可以被视为积极的，因为它推动了持续改进，也可以被视为消极的，因为这种行为对组织产生了负面影响。尽管有多个文化成熟度模型试图描述积极的食品安全文化和氛围，但很少有研究关注偏差负面行为的特征，也很少有研究开发旨在指出这种行为的信号、特征或特征的早期预警系统，例如员工士气低落、盗窃、财产破坏或旷工。文化成熟度模型和评估工具的使用有助于组织从基于规则、工具或合规的组织氛围转变为注重诚信、建立信任和价值观的强大组织氛围，本文提出并探讨了一个新的文化成熟度模型。
