Executive Office, 25443Centre hospitalier de l'Université de Montréal, Montreal, Quebec, Canada.
Research Centre, 25443Centre hospitalier de l'Université de Montréal, Montreal, Quebec, Canada.
Healthc Manage Forum. 2021 Mar;34(2):115-118. doi: 10.1177/0840470420980478. Epub 2020 Dec 23.
COVID-19 strongly hit healthcare organizations due to three factors: the lack of knowledge of this new virus, the fear of the people, and the continuous modifications in the management of the crisis. This situation required flexibility and adaptability of organizations, as our university health centre demonstrated. It relied on a decentralized model of management based on three pillars: a culture of innovation and creativity, an agile organizational structure, and an open innovation ecosystem and network. These assets were already developed prior to the onset of COVID-19 and helped our organization to better respond to the crisis.
COVID-19 强烈冲击了医疗机构，原因有三：人们对这种新病毒缺乏了解、心生恐惧，以及危机管理的持续调整。这种情况要求组织具备灵活性和适应性，我们大学健康中心就是如此。它依靠基于三大支柱的分散式管理模式：创新和创造力文化、灵活的组织结构、以及开放的创新生态系统和网络。这些资产在 COVID-19 爆发之前就已开发，帮助我们的组织更好地应对危机。
