电话护理中的质量指标 - 综合评价。
Quality indicators in telephone nursing - An integrative review.
机构信息
Division of nursing and medical technology, Department of Health Science, Luleå University of Technology, Luleå, Sweden.
School of Health Sciences, University of Skövde, Skövde, Sweden.
出版信息
Nurs Open. 2021 May;8(3):1301-1313. doi: 10.1002/nop2.747. Epub 2020 Dec 23.
AIM
The aim of this study was to identify factors that indicate quality in telephone nursing.
DESIGN
An integrative literature review.
METHOD
A literature search was performed in October 2018, in the PubMed, CINAHL, Cochrane Library, Academic Search, PsycINFO, Scopus and Web of Science databases. A total of 30 included were included and data that corresponded to the study's aim were extracted and categorized along the three areas of quality as described by Donabedian (Milbank Quarterly, 83, 691), namely structure, process and outcome.
RESULTS
The analysis revealed ten factors indicating quality in telephone nursing (TN): availability and simplicity of the service, sustainable working conditions, specialist education and TN experience, healthcare resources and organization, good communication, person-centredness, competence, correct and safe care, efficiency and satisfaction. TN services need to target all ten factors to ensure that the care given is of high quality and able to meet today's requirements for the service.
目的
本研究旨在确定电话护理质量的指示因素。
设计
综合文献回顾。
方法
2018 年 10 月，在 PubMed、CINAHL、Cochrane 图书馆、学术搜索、PsycINFO、Scopus 和 Web of Science 数据库中进行了文献检索。共纳入 30 项研究，并提取和分类了与研究目的相对应的数据，这些数据沿着 Donabedian（Milbank Quarterly，83，691）描述的三个质量领域，即结构、过程和结果。
结果
分析结果揭示了电话护理（TN）质量的十个指示因素：服务的可用性和简便性、可持续的工作条件、专业教育和 TN 经验、医疗保健资源和组织、良好的沟通、以患者为中心、能力、正确和安全的护理、效率和满意度。TN 服务需要针对所有这十个因素，以确保提供的护理具有高质量，并能够满足当今对该服务的要求。
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