Bercasio Laurie V, Rowe Dorothy J, Yansane Alfa-Ibrahim
J Dent Hyg. 2020 Winter;94(6):40-48.
The Maslach Burnout Inventory (MBI) quantifies the characteristics of mental and physical exhaustion caused by one's professional life. The purpose of this study was to assess the key occupational factors that may contribute to burnout among dental hygienist members of the California Dental Hygienists' Association as measured by the MBI. A 36-item electronic survey, consisting of questions assessing burnout, demographic information, clinical care and occupational environment, was sent to dental hygienist members of the California Dental Hygienists' Association (n=2211). Mean scores for each of the burnout subscales (emotional exhaustion-EE, depersonalization-DP, and personal accomplishment-PA) were computed using the MBI manual guidelines, and statistically related to the occupational factors. The response rate was 20.9% (n=443). Thirty percent (30.9%) of respondents reported burnout, as identified by the MBI guidelines; 30.0% of respondents reported high emotional exhaustion (scores > 27) and 11.3% reported high depersonalization (scores > 10). Only 41.1% reported low levels of personal accomplishment. Emotional exhaustion and depersonalization decreased with increasing age categories (EE: F=5.78, < 0.05; DP: F=9.26, <0.05). Respondents between the ages of 35-44 had the highest levels of emotional exhaustion (EE=24.7) and depersonalization (DP=6.34). Respondents reporting higher levels of self-perceived appreciation in the workplace were more likely to have lower EE and DP scores (EE: F=5.12, <0.05; DP: F=8.66, <0.05). Approximately one-third of the dental hygienists in the sample population experienced burnout. Data indicate the importance of expressing well-deserved appreciation to colleagues and the need to develop educational programs to teach practicing dental hygienists and dental hygiene students strategies to prevent and alleviate the symptoms of stress that often lead to burnout.
马氏职业倦怠量表（MBI）对因个人职业生涯导致的身心疲惫特征进行量化。本研究的目的是评估可能导致加利福尼亚州牙科保健员协会成员职业倦怠的关键职业因素，该职业倦怠由MBI进行衡量。一份包含36个项目的电子调查问卷被发送给加利福尼亚州牙科保健员协会的成员（n = 2211），问卷内容包括评估职业倦怠、人口统计学信息、临床护理和职业环境的问题。使用MBI手册指南计算每个职业倦怠分量表（情绪耗竭-EE、去个性化-DP和个人成就感-PA）的平均得分，并与职业因素进行统计关联。回复率为20.9%（n = 443）。根据MBI指南，30.9%的受访者报告存在职业倦怠；30.0%的受访者报告情绪耗竭程度高（得分>27），11.3%的受访者报告去个性化程度高（得分>10）。只有41.1%的受访者报告个人成就感水平低。情绪耗竭和去个性化随年龄组的增加而降低（EE：F = 5.78，<0.05；DP：F = 9.26，<0.05）。年龄在35 - 44岁之间的受访者情绪耗竭（EE = 24.7）和去个性化（DP = 6.34）水平最高。在工作场所自我感知到更高认可度的受访者更有可能获得较低水平的EE和DP得分（EE：F = 5.12，<0.05；DP：F = 8.66，<0.05）。样本群体中约三分之一的牙科保健员经历了职业倦怠。数据表明向同事表达应得的认可的重要性，以及开展教育项目以教导执业牙科保健员和牙科保健专业学生预防和缓解常导致职业倦怠的压力症状的策略的必要性。
