Schnelli Angela, Mayer Hanna, Ott Stefan, Zeller Adelheid
Department of Nursing Science, University of Vienna, Vienna, Austria.
Center for Dementia Care, Institute of Applied Nursing Sciences, Department of Health, University of Applied Sciences of Eastern Switzerland, St. Gallen, Switzerland.
Nurs Open. 2021 Mar;8(2):833-843. doi: 10.1002/nop2.689. Epub 2021 Jan 7.
To explore the view of health professionals on the form and frequency of aggressive behaviour of clients against health professionals in home care services.
An explorative cross-sectional survey was conducted.
We conducted a survey using the Survey of Violence Experienced by Staff German version Revised (SOVES-G-R) and the Impact of Patient Aggression on Carers Scale (IMPACS). A convenience sample of 852 healthcare professionals from German-speaking Switzerland participated. Data collection was conducted between July-October 2019. Data were analysed descriptively using IBM SPSS Statistics.
Of the health professionals, 78.9% (N = 672) experienced aggressive behaviour since they worked in home care services. The most frequent aggressive behaviour was verbal aggression (75.6%, N = 644), while the most common predisposing factor was restriction in cognitive ability (71.3%, N = 67). Fear, burden and impairment of nursing relationship were common consequences of aggressive behaviour.
探讨医护人员对家庭护理服务中客户对医护人员攻击性行为的形式和频率的看法。
进行了一项探索性横断面调查。
我们使用《德国版工作人员暴力经历调查修订版》（SOVES-G-R）和《患者攻击行为对护理人员的影响量表》（IMPACS）进行了一项调查。来自瑞士德语区的852名医护人员组成的便利样本参与了调查。数据收集于2019年7月至10月期间进行。使用IBM SPSS Statistics对数据进行描述性分析。
在医护人员中，78.9%（N = 672）自从事家庭护理服务以来经历过攻击性行为。最常见的攻击性行为是言语攻击（75.6%，N = 644），而最常见的诱发因素是认知能力受限（71.3%，N = 67）。恐惧、负担和护理关系受损是攻击性行为的常见后果。
