Heyman Richard E, Baucom Katherine J W, Giresi Jill, Isaac Liza J, Slep Amy M Smith
Department of Cariology and Comprehensive Care, New York University College of Dentistry, NY, USA.
Department of Psychology, University of Utah, Salt Lake City, UT, USA.
J Patient Exp. 2020 Dec;7(6):969-972. doi: 10.1177/2374373520978869. Epub 2021 Jan 3.
To examine the concordance between patients' experience and expression of unpleasant emotions in a health care context, 21 patients presenting to a university dental clinic were observed for expressed unpleasant emotions and patients provided the intensity of their experienced unpleasant emotions. We found low convergence between experience and expression. Most of the time that patients experience unpleasant emotions they do not express them, and 80% of the time patients express unpleasant emotions they are not experiencing them at the time. Providers need to frequently check in with patients regarding their emotional experience during appointments, as it is infrequently accessible to providers.
为了检验在医疗环境中患者不愉快情绪的体验与表达之间的一致性，我们观察了21名前往大学牙科诊所就诊的患者所表达的不愉快情绪，并让患者提供他们所体验到的不愉快情绪的强度。我们发现体验与表达之间的一致性较低。大多数时候，患者体验到不愉快情绪时并未表达出来，而在患者表达不愉快情绪的时候，80% 的情况是他们当时并未体验到这种情绪。医疗服务提供者需要在预约期间经常询问患者的情绪体验，因为这是他们不太容易了解到的情况。
