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疫情如何促进移动支付?COVID-19 大流行下用户视角的调查。

How Does the Pandemic Facilitate Mobile Payment? An Investigation on Users' Perspective under the COVID-19 Pandemic.

机构信息

NOVA Information Management School (NOVA IMS), Campus de Campolide, Universidade Nova de Lisboa, 1070-312 Lisboa, Portugal.

出版信息

Int J Environ Res Public Health. 2021 Jan 24;18(3):1016. doi: 10.3390/ijerph18031016.


DOI:10.3390/ijerph18031016
PMID:33498863
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC7908136/
Abstract

Owing to the convenience, reliability and contact-free feature of Mobile payment (M-payment), it has been diffusely adopted in China during the COVID-19 pandemic to reduce the direct and indirect contacts in transactions, allowing social distancing to be maintained and facilitating stabilization of the social economy. This paper aims to comprehensively investigate the technological and mental factors affecting users' adoption intentions of M-payment under the COVID-19 pandemic, to expand the domain of technology adoption under the emergency situation. This study integrated Unified Theory of Acceptance and Use of Technology (UTAUT) with perceived benefits from Mental Accounting Theory (MAT), and two additional variables (perceived security and trust) to investigate 739 smartphone users' adoption intentions of M-payment during the COVID-19 pandemic in China. The empirical results showed that users' technological and mental perceptions conjointly influence their adoption intentions of M-payment during the COVID-19 pandemic, wherein perceived benefits are significantly determined by social influence and trust, corresponding with the situation of pandemic. This study initially integrated UTAUT with MAT to develop the theoretical framework for investigating users' adoption intentions. Meanwhile, this study originally investigated the antecedents of M-payment adoption under the pandemic situation and indicated that users' perceptions will be positively influenced when technology's specific characteristics can benefit a particular situation.

摘要

由于移动支付(M-payment)具有便利性、可靠性和非接触性的特点,它在 COVID-19 大流行期间在中国得到了广泛应用,以减少交易中的直接和间接接触,保持社交距离,并促进社会经济稳定。本文旨在全面研究技术和心理因素对用户在 COVID-19 大流行期间采用 M-payment 的意愿的影响,以扩展紧急情况下技术采用的领域。本研究将统一技术接受和使用理论(UTAUT)与心理会计理论(MAT)的感知收益相结合,并增加两个额外变量(感知安全和信任),以调查 COVID-19 大流行期间中国 739 名智能手机用户对 M-payment 的采用意愿。实证结果表明,用户的技术和心理感知共同影响他们在 COVID-19 大流行期间对 M-payment 的采用意愿,其中感知收益由社会影响和信任显著决定,与大流行情况相对应。本研究最初将 UTAUT 与 MAT 相结合,为研究用户采用意愿的理论框架提供了理论依据。同时,本研究最初调查了大流行情况下 M-payment 采用的前因,并指出当技术的特定特征可以使特定情况受益时,用户的感知将受到积极影响。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e2f3/7908136/9ead37afb7c6/ijerph-18-01016-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e2f3/7908136/c248c99a5f1c/ijerph-18-01016-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e2f3/7908136/9ead37afb7c6/ijerph-18-01016-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e2f3/7908136/c248c99a5f1c/ijerph-18-01016-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e2f3/7908136/9ead37afb7c6/ijerph-18-01016-g002.jpg

相似文献

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How Does the Pandemic Facilitate Mobile Payment? An Investigation on Users' Perspective under the COVID-19 Pandemic.

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[2]
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引用本文的文献

[1]
Research trends in mobile payment adoption: Research trends and agenda.

F1000Res. 2025-8-20

[2]
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Digit Health. 2025-2-18

[3]
[Factors associated with the acceptability of mobile digital payments among health workers in the Koumpentoum Health District Senegal in 2023].

Pan Afr Med J. 2024-10-11

[4]
COVID-19 impact on HIV PrEP uptake and retention at selected health facilities in Eswatini.

Afr J Prim Health Care Fam Med. 2024-12-19

[5]
Will Social Distancing in Service Encounters Affect Consumers' Value Perception During the COVID-19 Pandemic? The Role of Servicescape, Self-Efficacy, and Technological Intervention.

J Interact Market. 2023-3-3

[6]
What motivates customers to repurchase online under social distancing?

Front Psychol. 2023-7-25

[7]
Factors that impacted mobile-payment adoption in China during the COVID-19 pandemic.

Heliyon. 2023-5

[8]
An ounce of prevention or a pound of cure? Multi-level modelling on the antecedents of mobile-wallet adoption and the moderating role of e-WoM during COVID-19.

Front Psychol. 2022-9-28

[9]
Can Mobile Payment Increase Household Income and Mitigate the Lower Income Condition Caused by Health Risks? Evidence from Rural China.

Int J Environ Res Public Health. 2022-9-17

[10]
Factors affecting young customers' smartphone purchase intention during Covid-19 pandemic.

Heliyon. 2022-9-15

本文引用的文献

[1]
What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?

Int J Hosp Manag. 2020-10

[2]
An updated estimation of the risk of transmission of the novel coronavirus (2019-nCov).

Infect Dis Model. 2020-2-11

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