NOVA Information Management School (NOVA IMS), Campus de Campolide, Universidade Nova de Lisboa, 1070-312 Lisboa, Portugal.
Int J Environ Res Public Health. 2021 Jan 24;18(3):1016. doi: 10.3390/ijerph18031016.
Owing to the convenience, reliability and contact-free feature of Mobile payment (M-payment), it has been diffusely adopted in China during the COVID-19 pandemic to reduce the direct and indirect contacts in transactions, allowing social distancing to be maintained and facilitating stabilization of the social economy. This paper aims to comprehensively investigate the technological and mental factors affecting users' adoption intentions of M-payment under the COVID-19 pandemic, to expand the domain of technology adoption under the emergency situation. This study integrated Unified Theory of Acceptance and Use of Technology (UTAUT) with perceived benefits from Mental Accounting Theory (MAT), and two additional variables (perceived security and trust) to investigate 739 smartphone users' adoption intentions of M-payment during the COVID-19 pandemic in China. The empirical results showed that users' technological and mental perceptions conjointly influence their adoption intentions of M-payment during the COVID-19 pandemic, wherein perceived benefits are significantly determined by social influence and trust, corresponding with the situation of pandemic. This study initially integrated UTAUT with MAT to develop the theoretical framework for investigating users' adoption intentions. Meanwhile, this study originally investigated the antecedents of M-payment adoption under the pandemic situation and indicated that users' perceptions will be positively influenced when technology's specific characteristics can benefit a particular situation.
由于移动支付(M-payment)具有便利性、可靠性和非接触性的特点,它在 COVID-19 大流行期间在中国得到了广泛应用,以减少交易中的直接和间接接触,保持社交距离,并促进社会经济稳定。本文旨在全面研究技术和心理因素对用户在 COVID-19 大流行期间采用 M-payment 的意愿的影响,以扩展紧急情况下技术采用的领域。本研究将统一技术接受和使用理论(UTAUT)与心理会计理论(MAT)的感知收益相结合,并增加两个额外变量(感知安全和信任),以调查 COVID-19 大流行期间中国 739 名智能手机用户对 M-payment 的采用意愿。实证结果表明,用户的技术和心理感知共同影响他们在 COVID-19 大流行期间对 M-payment 的采用意愿,其中感知收益由社会影响和信任显著决定,与大流行情况相对应。本研究最初将 UTAUT 与 MAT 相结合,为研究用户采用意愿的理论框架提供了理论依据。同时,本研究最初调查了大流行情况下 M-payment 采用的前因,并指出当技术的特定特征可以使特定情况受益时,用户的感知将受到积极影响。
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