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探究社交机器人的言语同步及背景故事对幼儿情绪、融洽度、人际关系和学习的影响。

Exploring the Effects of a Social Robot's Speech Entrainment and Backstory on Young Children's Emotion, Rapport, Relationship, and Learning.

作者信息

Kory-Westlund Jacqueline M, Breazeal Cynthia

机构信息

MIT Media Lab, Massachusetts Institute of Technology, Cambridge, MA, United States.

出版信息

Front Robot AI. 2019 Jul 9;6:54. doi: 10.3389/frobt.2019.00054. eCollection 2019.

Abstract

In positive human-human relationships, people frequently mirror or mimic each other's behavior. This mimicry, also called entrainment, is associated with rapport and smoother social interaction. Because rapport in learning scenarios has been shown to lead to improved learning outcomes, we examined whether enabling a social robotic learning companion to perform rapport-building behaviors could improve children's learning and engagement during a storytelling activity. We enabled the social robot to perform two specific rapport and relationship-building behaviors: speech entrainment and self-disclosure (shared personal information in the form of a backstory about the robot's poor speech and hearing abilities). We recruited 86 children aged 3-8 years to interact with the robot in a 2 × 2 between-subjects experimental study testing the effects of robot entrainment vs. and backstory about abilities vs. . The robot engaged the children one-on-one in conversation, told a story embedded with key vocabulary words, and asked children to retell the story. We measured children's recall of the key words and their emotions during the interaction, examined their story retellings, and asked children questions about their relationship with the robot. We found that the robot's entrainment led children to show more positive emotions and fewer negative emotions. Children who heard the robot's backstory were more likely to accept the robot's poor hearing abilities. Entrainment paired with backstory led children to use more of the key words and match more of the robot's phrases in their story retells. Furthermore, these children were more likely to consider the robot more human-like and were more likely to comply with one of the robot's requests. These results suggest that the robot's speech entrainment and backstory increased children's engagement and enjoyment in the interaction, improved their perception of the relationship, and contributed to children's success at retelling the story.

摘要

在积极的人际关系中,人们常常会镜像或模仿彼此的行为。这种模仿,也被称为同步,与融洽关系和更顺畅的社交互动相关。由于在学习场景中的融洽关系已被证明能带来更好的学习成果,我们研究了让社交机器人学习伙伴表现出建立融洽关系的行为是否能在讲故事活动中提高儿童的学习和参与度。我们让社交机器人表现出两种特定的融洽关系建立行为:言语同步和自我表露(以机器人语音和听力能力不佳的背景故事形式分享个人信息)。我们招募了86名3至8岁的儿童,在一项2×2的组间实验研究中让他们与机器人互动,测试机器人同步与能力背景故事的效果。机器人与孩子们一对一交谈,讲述一个嵌入关键词的故事,并要求孩子们复述这个故事。我们测量了孩子们在互动过程中对关键词的记忆以及他们的情绪,检查了他们的故事复述情况,并询问孩子们关于他们与机器人关系的问题。我们发现机器人的同步行为使孩子们表现出更多积极情绪和更少消极情绪。听到机器人背景故事的孩子更有可能接受机器人听力不佳的情况。同步行为与背景故事相结合,使孩子们在故事复述中更多地使用关键词,并且与机器人的表述更匹配。此外,这些孩子更有可能认为机器人更具人性,并且更有可能遵守机器人的一项请求。这些结果表明,机器人的言语同步和背景故事提高了孩子们在互动中的参与度和乐趣,改善了他们对关系的认知,并有助于孩子们成功复述故事。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/10aa/7806080/4017e3052cb0/frobt-06-00054-g0001.jpg

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