Prasanna School of Public Health, MAHE, Manipal, India.
Department of Computer Science & Engineering, Sahyadri College of Engineering and Management, Mangalore, India.
Hosp Top. 2021 Oct-Dec;99(4):151-160. doi: 10.1080/00185868.2021.1875277. Epub 2021 Feb 2.
The Coronavirus disease 2019 (COVID-19) pandemic has necessitated medical centers across the world to deliver healthcare through telemedicine. We discuss the adoption, delivery of telemedicine services at a tertiary care center and patient satisfaction involving 456 patients in south India. Most respondents had sought telemedicine care at the department of Medicine (16.23%). The maximum satisfaction was reported by patients in OBG (100%). The responses were generally positive across all the age groups. The paper offers insights on best practices adopted at the center, lessons learnt, and provides recommendations for health care systems offering telemedicine during COVID-19 times.
2019 年冠状病毒病（COVID-19）大流行迫使世界各地的医疗中心通过远程医疗提供医疗服务。我们讨论了在印度南部的一家三级保健中心采用和提供远程医疗服务的情况，涉及 456 名患者。大多数受访者曾在医学系寻求远程医疗服务（16.23%）。妇产科的患者满意度最高（100%）。所有年龄组的反应普遍都是积极的。本文介绍了该中心采用的最佳实践、经验教训，并为在 COVID-19 期间提供远程医疗的医疗保健系统提供了建议。
