Universidade Federal do Ceará. Fortaleza, Ceará, Brazil.
Maternidade Escola Assis Chateaubriand. Fortaleza, Ceará, Brazil.
Rev Bras Enferm. 2021 Jan 29;74Suppl 1(Suppl 1):e20200571. doi: 10.1590/0034-7167-2020-0571. eCollection 2021.
to report the experience of a health team in restructuring service at a mastology outpatient clinic.
an experience report in a public university service mastology outpatient in Ceará between March and April 2020. Service in this outpatient clinic is exclusively for women and who have breast changes for surgical treatments ranging from nodulectomies to mastectomies with oncoplastic.
increased COVID-19 cases brought the need to restructure healthcare services. The following steps were followed: identification of scheduled patients, reading of clinical developments in electronic medical records, individual assessment to define whether or not appointment would remain, telephone contact to inform about unscheduling. Among the 555 consultations scheduled for March and April 2020, 316 (56.9%) were maintained.
restructuring consultations at a mastology outpatient clinic optimized the waiting time for consultations and avoided crowds at service, providing patient safety.
报告一个医疗团队在乳腺门诊服务重组方面的经验。
2020 年 3 月至 4 月期间，在塞阿拉州的一所公立大学乳腺门诊进行的经验报告。该门诊服务仅面向女性，提供从结节切除术到肿瘤整形乳房切除术等各种乳房变化的手术治疗。
COVID-19 病例的增加需要对医疗服务进行重组。以下是采取的步骤：确定预约患者、阅读电子病历中的临床进展、进行个体评估以确定是否保留预约、电话通知取消预约。在 2020 年 3 月和 4 月安排的 555 次就诊中，有 316 次（56.9%）得以维持。
乳腺门诊就诊的重组优化了就诊的等待时间，避免了服务拥堵，保障了患者的安全。
