García Bermúdez I, González Manso M, Sánchez Sánchez E, Rodríguez Hita A, Rubio Rubio M, Suárez Fernández C
Servicio de Medicina Interna, Hospital Universitario de La Princesa, Madrid, España.
Tucuvi Care S.L, Madrid, España.
Rev Clin Esp. 2021 Oct;221(8):464-467. doi: 10.1016/j.rce.2021.01.003. Epub 2021 Feb 5.
COVID-19 has placed a significant burden on the healthcare system, making it necessary to implement new tools that allow patients to be monitored remotely and guarantee quality and continuity of care. The usefulness and acceptance by patients of a virtual caregiver designed for follow-up in the month following hospital discharge for COVID-19 are evaluated. The virtual assistant, based on voice and artificial intelligence technology, made telephone calls at 48 hours, seven days, 15 days, and 30 days after discharge and asked five questions about the patient's health. If the answer to any of the questions was affirmative, it generated an alert that was transferred to a healthcare professional One hundred patients were included in the project and 85 alerts were generated in 45 of the patients, most at one month after hospital discharge. The nursing staff resolved 94% of them by telephone. Patient satisfaction with the virtual caregiver was high.
新冠疫情给医疗系统带来了沉重负担，因此有必要采用新工具，以便对患者进行远程监测，并确保医疗服务的质量和连续性。我们对一款为新冠患者出院后一个月的随访设计的虚拟护理助手的实用性及患者接受度进行了评估。该虚拟助手基于语音和人工智能技术，在出院后48小时、7天、15天和30天进行电话随访，并询问患者五个关于健康状况的问题。如果任何一个问题的答案为肯定，就会生成警报并传达给医护人员。该项目共纳入了100名患者，45名患者共产生了85次警报，其中大部分警报发生在出院后一个月。护理人员通过电话解决了其中94%的警报。患者对虚拟护理助手的满意度很高。
