多元文化员工团队中的共同目标、沟通和相互尊重：关系协调视角。
Shared goals, communication and mutual respect in multicultural staff teams: A relational coordination perspective.
机构信息
Centre for Care Research East, Norwegian University of Science and Technology, Gjøvik, Norway.
NORCE - Norwegian Research Centre, Bergen, Norway.
出版信息
Nurs Open. 2021 Mar;8(2):957-965. doi: 10.1002/nop2.704. Epub 2020 Dec 1.
AIM
Task interdependence among staff in nursing homes is high, and staff teams are typically composed of employees from different cultural backgrounds with varying levels of skills and qualifications. By applying relational coordination theory as an analytic lens, we investigated how communication and cooperation challenges are experienced and dealt with.
DESIGN
This is a qualitative study.
METHOD
In-dept interviews with 31 members of staff in two nursing homes and thematic analysis of the material.
RESULTS
The study identified challenges in direct communication and collaboration difficulties related to understanding how to use professional discretion in daily care practices in both nursing homes. The management in one of the two nursing homes arranged frequent meetings to share knowledge about the residents, their care status and introduced initiatives to build competence among all members of staff, including substitute and temporary staff. This contributed to ensuring shared goals and mutual respect at the workplace.
目的
养老院工作人员之间的任务相互依赖程度很高，工作人员团队通常由来自不同文化背景、技能和资质水平各异的员工组成。本研究应用关系协调理论作为分析视角，调查了沟通和合作挑战是如何被体验和应对的。
设计
这是一项定性研究。
方法
对两家养老院的 31 名工作人员进行深入访谈，并对材料进行主题分析。
结果
研究发现，两家养老院都存在直接沟通方面的挑战和协作困难，具体表现为如何在日常护理实践中运用专业判断力。其中一家养老院的管理层定期开会，分享有关居民、他们的护理状况的知识，并采取措施在所有员工（包括替代和临时员工）中建立能力。这有助于确保工作场所的共同目标和相互尊重。
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