The Mount Sinai Hospital, New York, NY.
Soc Work Health Care. 2021;60(1):62-77. doi: 10.1080/00981389.2021.1885563. Epub 2021 Feb 15.
The Mount Sinai Hospital in New York City was in the epicenter of the COVID-19 pandemic and had to transform from a tertiary to crisis care hospital and increase its bed capacity by 50 percent to care for COVID-19 patients. The size, scope, complexity and uncertainty of this crisis was unparalleled. This article describes the comprehensive response of the Department of Social Work Services, one of the largest hospital social work departments in the country. The response was informed by four Departmental principles, as well as crisis intervention strategies. This article describes organizational structures, practice models, policies, and protocols developed to respond quickly and effectively, given infection prevention mandates, to patient, population and workforce needs. Finally, it includes how social workers addressed COVID-19 related physical and psychosocial needs and applied and modified interprofessional communication and collaboration. Lessons learned and clinical and administrative changes that will assist in navigating "new normal" operations are discussed.
纽约市西奈山医院处于 COVID-19 大流行的中心，不得不将其从三级医院转变为危机护理医院，并将其床位容量增加 50%，以照顾 COVID-19 患者。这场危机的规模、范围、复杂性和不确定性是前所未有的。本文描述了社会工作服务部的全面应对措施，该部门是美国最大的医院社会工作部门之一。该应对措施是根据四个部门原则以及危机干预策略制定的。本文描述了为快速有效地应对感染预防任务、满足患者、人群和劳动力需求而制定的组织结构、实践模式、政策和协议。最后，它包括社会工作者如何解决 COVID-19 相关的身体和心理社会需求，并应用和修改跨专业沟通和协作。讨论了经验教训以及将有助于导航“新常态”运营的临床和行政变更。
