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COVID-19 大流行期间虚拟住院眼科会诊的初步结果和患者调查。

Initial Results and Patient Survey of Virtual Inpatient Ophthalmology Consultations During the COVID-19 Pandemic.

机构信息

Department of Ophthalmology, Government Medical College and Hospital, Chandigarh, India.

Department of Ophthalmology, University of Pittsburgh Medical Center, Pittsburgh, PA, USA.

出版信息

Semin Ophthalmol. 2021 Oct 3;36(7):461-468. doi: 10.1080/08820538.2021.1890144. Epub 2021 Feb 27.

Abstract

: To examine the uptake, results, and patient assessment of virtual inpatient ophthalmology consultations at our academic medical center during the COVID-19 pandemic. Retrospective review, pre and post COVID analysis, and teleophthalmology patient survey in the inpatient and emergency setting. Adult patients at our medical center for whom ophthalmology consultation was requested from February 24 through April 19, 2020. Patient encounters were retrieved and coded for all inpatient and emergency room ophthalmology consultations over a 4-week period before and a 4-week period after our department first offered virtual ophthalmology consultations. Theseconsultations took place over real-time video, audio, or photography between the on-call ophthalmologist and the patient and/or patient's primary physician. A four-item questionnaire was offered to patients who completed a virtual consultation. Virtual consultation diagnoses and management outcomes; patient assessment of virtual inpatient and emergent ophthalmic care. Of all 423 included encounters, 258 (61%) occurred during the 4 weeks before offering virtual consultations and 165 (39%) encounters occurred during the subsequent 4-week period, indicating a 36% decrease in ophthalmology consultations over this pandemic period. A total of 120 (28%) encounters were conducted remotely during the 8-week period. In-person emergency department (ED) encounters (as percent of total encounters) decreased from 60% to 36% (p < .01) between the first and eighth weeks of the study period. In the 4 weeks since their implementation, virtual inpatient ophthalmology consultations were utilized in 34 of 165 (21%) consultations. Of those, 20 (59%) were high acuity and 1 (3%) was escalated to the ED for in-person evaluation. Most common management decisions made included medication prescription in 46 (55%) patients and scheduling follow-up for 44 (30%) patients. In a survey administered to all 120 patients who were managed over phone or video, 56 (47%) responded. Respondents were in general agreement (Cronbach's alpha = 0.92) and expressed satisfaction with phone and virtual encounters. Specifically, 42 (49%) of 86 patients who had phone encounters noted a mean weighted satisfaction score of 4.6 out of 5 and 14 (41%) responders of 34 virtual consultation encounters noted a mean weighted satisfaction score of 4.9 out of 5. The difference between the average weighted satisfaction scores favored virtual consultation over telephone encounters (p < .01). Virtual inpatient ophthalmology consultations are feasible and have reported high patient satisfaction. Implementing video-based technologies to deliver high-acuity ophthalmic triage and management may help to promote patient and provider safety. In our experience, patients favored virtual consultation over telephone encounters.

摘要

: 目的: 检查在 COVID-19 大流行期间我们学术医疗中心虚拟住院眼科会诊的吸收、结果和患者评估。回顾性研究,COVID 前后分析和住院和急诊设置中的远程医疗患者调查。我们医疗中心的成年患者,从 2020 年 2 月 24 日至 4 月 19 日请求眼科会诊。在我们的部门首次提供虚拟眼科会诊的前 4 周和后 4 周内,检索并对所有住院和急诊眼科会诊进行编码。这些会诊通过实时视频、音频或摄影在随叫随到的眼科医生和患者/患者的初级保健医生之间进行。向完成虚拟咨询的患者提供了四项问卷调查。虚拟咨询诊断和管理结果; 患者对虚拟住院和紧急眼科护理的评估。在所有 423 例纳入的就诊中,258 例(61%)发生在提供虚拟咨询前的 4 周内,165 例(39%)就诊发生在随后的 4 周内,表明在这一流行期间眼科就诊减少了 36%。在 8 周期间,共有 120 例(28%)就诊是远程进行的。在研究期间的第一周和第八周之间,急诊室(ED)的门诊就诊(占总就诊的百分比)从 60%下降到 36%(p<.01)。在实施后的 4 周内,34 例/165 例(21%)会诊采用了虚拟住院眼科会诊。其中,20 例(59%)为高 acuity,1 例(3%)因个人评估而升级至 ED。最常见的管理决策包括 46 例(55%)患者的药物处方和 44 例(30%)患者的预约随访。在对所有通过电话或视频管理的 120 名患者进行的调查中,有 56 名(47%)患者做出了回应。受访者总体上达成一致意见(Cronbach's alpha = 0.92),并对电话和虚拟就诊表示满意。具体来说,86 名接受电话就诊的患者中有 42 名(49%)表示平均加权满意度评分为 5 分中的 4.6 分,34 名虚拟咨询就诊的患者中有 14 名(41%)表示平均加权满意度评分为 5 分中的 4.9 分。虚拟咨询就诊的平均加权满意度评分优于电话就诊(p<.01)。虚拟住院眼科会诊是可行的,并且报告了很高的患者满意度。实施基于视频的技术进行高 acuity 眼科分诊和管理可能有助于促进患者和医务人员的安全。根据我们的经验,患者更喜欢虚拟咨询而不是电话咨询。

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