Programa de Psicología Urgencias, Hospital General Dr. Manuel Gea González, Mexico City, Mexico.
Programa de Psicología de la Salud y Medicina Conductual, Facultad de Psicología, Universidad Nacional Autónoma de México, Mexico City, Mexico.
Bol Med Hosp Infant Mex. 2020;78(1):59-65. doi: 10.24875/BMHIM.20000201.
Communicating bad news is one of the most frequent activities in hospitals, for which some recommendations have been adapted to the needs within the coronavirus-2 disease (COVID-19) context. This document presents nine steps to deliver bad news (face to face or remotely) adapted to the COVID-19 context from two international protocols (SPIKES and GRIEV_ING). The importance of promoting physical and emotional self-care skills in health personnel is also described, as well as psychological first aid strategies to address the emotional response of the family member who receives the news. Finally, the limitations and advantages of the proposal should be considered.
传达坏消息是医院中最常见的活动之一，为此，一些建议已经适应了冠状病毒 2 型病（COVID-19）的需求。本文介绍了从两个国际协议（SPIKES 和 GRIEV_ING）中适应 COVID-19 环境的九个传递坏消息（面对面或远程）的步骤。本文还描述了在卫生人员中促进身体和情绪自我保健技能的重要性，以及心理急救策略，以应对接收消息的家庭成员的情绪反应。最后，应考虑该建议的局限性和优点。
