Department of Emergency Medicine, Thomas Jefferson University Hospital, Philadelphia, PA, USA.
Acad Emerg Med. 2012 Mar;19(3):356-8. doi: 10.1111/j.1553-2712.2012.01305.x. Epub 2012 Feb 23.
Death in the emergency department (ED) is fairly common. Giving bad news can be difficult, but it is a skill that is vitally important for the emergency physician. In the past it may have been difficult to find good resources on the subject, but now there are many reviews and guidelines; the SPIKES and GRIEV_ING protocols are two such guidelines. Furthermore, giving bad news is now taught in medical school and residency. This reflection is about giving the news of the death of a family member over the telephone. Little literature addresses giving bad news over the telephone.
急诊科（ED）的死亡相当常见。传达坏消息可能很困难，但这是急诊医生至关重要的一项技能。过去，可能很难找到关于这个主题的好资源，但现在有很多评论和指南；SPIKES 和 GRIEV_ING 协议就是其中两个这样的指南。此外，现在医学院和住院医师培训中也教授传达坏消息。这篇反思是关于通过电话传达家属死亡的消息。很少有文献涉及通过电话传达坏消息。
