Chauhan Manjit Kaur, Sondhi Ankita
Department of Resource Management, SNDT Women's University, Mumbai, Maharashtra, India.
Indian J Occup Environ Med. 2020 Sep-Dec;24(3):157-162. doi: 10.4103/ijoem.IJOEM_275_18. Epub 2020 Dec 14.
Receptionists are the front-liners carrying the image of the hotel. They are involved in 8-h shift work in prolonged standing positions, exposing them to various risks.
The aim of the study was to identify the work-related musculoskeletal problems and health problems experienced by receptionists.
A cross-sectional study was conducted on 50 receptionists from 11 hotels working in 15 three-star and 35 five-star hotels in Mumbai, using a questionnaire that included background information, Rating Scale for Discomfort Intensity, Nordic Musculoskeletal Questionnaire (NMQ), and OWAS posture assessment tool. The statistical analysis of the quantitative variables was performed using Statistical Package for the Social Sciences (SPSS) software program, version 16.0.
Receptionists generally suffered from sleeplessness (37.50%) and frequent headaches (34%) due to the change in shift timing. Severe discomfort was found in low back, calf, neck, and ankle/feet by the end of the day. The strong association between standing posture and calf pain (Phi value: 0.736; ≤ 0.05) and standing posture and ankle pain (Phi value: 0.881; ≤ 0.05) was found.
Prolonged standing increased the lower limbs musculo-skeletal disorders among the receptionists, whereas change in shift timing affected their sleep pattern.
前台接待员是代表酒店形象的一线员工。他们长时间站立进行8小时轮班工作，面临各种风险。
本研究旨在确定前台接待员所经历的与工作相关的肌肉骨骼问题和健康问题。
对孟买11家酒店的50名前台接待员进行了横断面研究，这些酒店包括15家三星级酒店和35家五星级酒店。使用了一份问卷，其中包括背景信息、不适强度评分量表、北欧肌肉骨骼问卷（NMQ）和OWAS姿势评估工具。使用社会科学统计软件包（SPSS）16.0版对定量变量进行统计分析。
由于轮班时间的变化，前台接待员普遍存在失眠（37.50%）和频繁头痛（34%）的问题。一天结束时，发现下背部、小腿、颈部和脚踝/脚部有严重不适。发现站立姿势与小腿疼痛之间存在强关联（Phi值：0.736；P≤0.05）以及站立姿势与脚踝疼痛之间存在强关联（Phi值：0.881；P≤0.05）。
长时间站立增加了前台接待员下肢肌肉骨骼疾病的发生率，而轮班时间的变化影响了他们的睡眠模式。
