Efthymiadis Agathoklis, Hart Edward Jm, Guy Alexandra M, Harry Rebecca, Mahesan Tharani, Chedid Wissam Abou, Uribe-Lewis Santiago, Perry Matthew Ja
Guildford, UK.
Stokes Centre for Urology, Guildford, UK.
Future Healthc J. 2021 Mar;8(1):e15-e20. doi: 10.7861/fhj.2020-0076.
To evaluate urology patient satisfaction with telephone consultations during the COVID-19 pandemic.
All patients who received a telephone appointment in a 1-month period were invited to complete a questionnaire. An adaption of the Telehealth Satisfaction Scale (TeSS) was used. Patient responses were compared based on type of clinic, age and gender.
119 questionnaires were completed. The majority of responses to the adapted TeSS (Q1-7) were graded as 'Excellent', ranging from 79 (66%) to 112 (94%). 'Agree' responses ranged from 92 (77%) to 117 (98%) for questions (Q8-12), indicating high satisfaction. Patients consulted in post radical prostatectomy and PSA surveillance clinics gave a significantly greater number of 'Excellent' or 'Agree' responses. Older age was associated with a significantly greater number of 'Agree' responses to one item only. Responses were not affected by gender.
Our study demonstrates high overall satisfaction with the use of telephone consultations among urology patients. For some patients, telephone consultations are more suitable and may be utilised more frequently in the future. However, it is clear that in selected cases face-to-face consultations are required for safe, comprehensive clinical assessment.
评估泌尿外科患者在2019年冠状病毒病（COVID-19）大流行期间对电话咨询的满意度。
邀请在1个月内接受电话预约的所有患者填写问卷。使用了远程医疗满意度量表（TeSS）的改编版。根据诊所类型、年龄和性别对患者的回答进行比较。
共完成119份问卷。对改编后的TeSS（问题1-7）的大多数回答被评为“优秀”，比例从79（66%）到112（94%）不等。对于问题8-12，“同意”的回答比例从92（77%）到117（98%）不等，表明满意度较高。在前列腺癌根治术后和PSA监测诊所接受咨询的患者给出“优秀”或“同意”回答的数量明显更多。仅在一项问题上，年龄较大与“同意”回答的数量明显更多相关。回答不受性别的影响。
我们的数据表明泌尿外科患者对电话咨询的总体满意度较高。对于一些患者来说，电话咨询更合适，未来可能会更频繁地使用。然而，很明显，在某些特定情况下，为进行安全、全面的临床评估仍需要面对面咨询。
