Page Kyle J, Nastasi Anna, Voyles Elora
Human Resources, American Family Insurance, Madison, Wisconsin, USA.
IMPAQ International, Baltimore, Maryland, USA.
Stress Health. 2021 Dec;37(5):928-939. doi: 10.1002/smi.3052. Epub 2021 Apr 27.
Employees who feel the urge and preoccupation to respond to workplace asynchronous communication quickly may be suffering from workplace telepressure (WPT). Although information and communication technologies have many organizational benefits, it is imperative to understand the cost of blurring work and family roles. Using the Job Demands-Resources model, the relationship between WPT and key outcomes, such as strain, work-family conflict, family-work conflict (FWC), and burnout was examined. In Study 1, a sample of 220 working students supported the mediation of strain in the WPT and work-family and family-work relationship. Additionally, Study 2 expanded this model using a sample of 269 working individuals. Specifically, the relationship between WPT and burnout was sequentially mediated by strain and either work-family or FWC. Implications are discussed.
那些迫切想要快速回复工作场所异步通信并为此全神贯注的员工，可能正遭受工作场所电子压力（WPT）的困扰。尽管信息通信技术给组织带来诸多益处，但必须了解模糊工作和家庭角色所带来的代价。运用工作需求-资源模型，研究了WPT与关键结果之间的关系，如压力、工作-家庭冲突、家庭-工作冲突（FWC）和倦怠。在研究1中，220名在职学生的样本支持了压力在WPT与工作-家庭以及家庭-工作关系中的中介作用。此外，研究2以269名在职人员为样本扩展了该模型。具体而言，WPT与倦怠之间的关系依次由压力以及工作-家庭冲突或家庭-工作冲突介导。文中讨论了相关影响。
