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赋能患者并培训员工——应对新冠疫情及未来的在线解决方案!

Empowering patients and educating staff - An online solution for the COVID era and beyond!

作者信息

Abdel-Dayem M A, Brown D A, Haray P N

机构信息

Colorectal Surgery, Prince Charles Hospital, Merthyr Tydfil, Wales, UK.

Digimed®, UK.

出版信息

Ann Med Surg (Lond). 2021 Apr 1;65:102238. doi: 10.1016/j.amsu.2021.102238. eCollection 2021 May.

DOI:10.1016/j.amsu.2021.102238
PMID:33898030
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC8058524/
Abstract

BACKGROUND

Bowel disease is a significant cause of significant morbidity and mortality around the world. Though colorectal cancer is a major cause for concern, there are a variety of other conditions which are chronic, debilitating and/or socially embarrassing. While the internet provides excellent resources, there is often conflicting and confusing material of doubtful veracity. There is pressing need for trainees and patients/carers to be able to access reliable resources whenever and wherever they are.

AIM

To create an integrated, interactive platform providing reliable information on aspects of bowel disease for patients while addressing educational needs of surgical trainees and other healthcare professionals.

APPROACH

Since 2006, we have progressed from leaflets, diagrammatic booklets to DVDs and then downloadable applications all of which, though very successful, had significant limitations.Trainees struggle with balancing their educational needs with their service commitments. This online resource, www.colorectaleducation.com provides an opportunity to view detailed operative training videos on the go. The website also hosts detailed chapterised information videos for patients, care pathway videos and patient experiences. The modular design of the website allows for ease of updating and sequential expansion. The initial emphasis has been on colorectal cancer and the site is being gradually expanded to include a variety of other conditions.

RESULTS

The website gained widespread popularity with Google Analytics revealing steadily rising global hit rate with very low bounce rate for both sections. Structured feedback showed 96% satisfaction on both patient and professional sections.

CONCLUSION

On-demand information became the norm with the use of smartphones/tablets. This website provides patients, surgical trainees and healthcare professionals access to information and education in clear reliable format, anywhere in the world. This is particularly relevant now as pandemic reduced opportunities for face to face patients consultations as well as for learners with educators.

摘要

背景

肠道疾病是全球重大发病和死亡的重要原因。虽然结直肠癌是主要关注点,但还有多种其他疾病具有慢性、使人衰弱和/或令人尴尬的特点。尽管互联网提供了丰富的资源,但往往存在相互矛盾且真实性存疑、令人困惑的材料。迫切需要培训人员以及患者/护理人员能够随时随地获取可靠资源。

目的

创建一个综合的交互式平台,为患者提供有关肠道疾病各方面的可靠信息,同时满足外科培训人员和其他医疗专业人员的教育需求。

方法

自2006年以来,我们从传单、图解手册发展到DVD,然后是可下载应用程序,所有这些虽然都非常成功,但都有明显的局限性。培训人员在平衡教育需求和服务职责方面面临困难。这个在线资源www.colorectaleducation.com提供了随时随地观看详细手术培训视频的机会。该网站还为患者提供详细的分章节信息视频、护理路径视频和患者经历。网站的模块化设计便于更新和逐步扩展。最初的重点是结直肠癌,该网站正在逐步扩展以纳入各种其他疾病。

结果

该网站广受欢迎,谷歌分析显示全球点击率稳步上升,两个板块的跳出率都非常低。结构化反馈显示患者和专业板块的满意度均为96%。

结论

随着智能手机/平板电脑的使用,按需获取信息已成为常态。该网站为患者、外科培训人员和医疗专业人员提供了以清晰可靠的格式在世界任何地方获取信息和教育的途径。在当前大流行减少了面对面患者咨询以及学习者与教育者交流机会的情况下,这一点尤为重要。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6f06/8058524/f5ba736a2d07/gr1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6f06/8058524/f5ba736a2d07/gr1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6f06/8058524/f5ba736a2d07/gr1.jpg

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