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组织承诺模型在健康管理系统中的应用。

Model of Organizational Commitment Applied to Health Management Systems.

机构信息

Department of Economics and Business Administration, Universidad de Málaga, 29071 Málaga, Spain.

出版信息

Int J Environ Res Public Health. 2021 Apr 23;18(9):4496. doi: 10.3390/ijerph18094496.

Abstract

In this paper, we try to build on the problems surrounding the management of human resources in health care organizations worldwide. After the analysis of the reviewed literature, we detected that the scientific community considers several recurring themes that need attention: stress, burnout, and turnover intention. Based on this, we developed a model of organizational commitment that aims to achieve performance and health quality, its main result the establishment of the appropriate management policies in order to avoid the abandonment of the organization through the search for commitment and job satisfaction. Amongst our main conclusions, we highlight the need to implement a human resources model for hospital administrators based on the relationships with "patients" not "clients" through the maintenance of a positive and strong atmosphere of staff participation. It is important to develop innovative practices related to clear job design that eliminate reasons for ambiguity and stress in executing the tasks of the healthcare system. Finally, we urge training programs in transformational leadership to promote the well-being and organizational commitment of employees.

摘要

在本文中,我们试图针对全球医疗保健组织人力资源管理中存在的问题进行探讨。在对已审查文献进行分析后,我们发现科学界认为有几个反复出现的主题需要引起关注:压力、倦怠和离职意向。基于此,我们开发了一个组织承诺模型,旨在实现绩效和健康质量,其主要结果是制定适当的管理政策,以避免因寻找承诺和工作满意度而放弃组织。在我们的主要结论中,我们强调需要为医院管理人员实施一种基于与“患者”而不是“客户”的关系的人力资源模式,通过维持积极和强大的员工参与氛围。重要的是要制定与明确的工作设计相关的创新实践,以消除在执行医疗保健系统任务时产生模糊性和压力的原因。最后,我们敦促开展变革型领导培训计划,以促进员工的福祉和组织承诺。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/c958/8122969/a7dda8d71e11/ijerph-18-04496-g001.jpg

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