Medical Institute, The Jan Grodek State University in Sanok, 38-500 Sanok, Poland.
Faculty of Medicine, Collegium Medicum, Cardinal Stefan Wyszyński University, 01-938 Warsaw, Poland.
Int J Environ Res Public Health. 2021 Apr 13;18(8):4122. doi: 10.3390/ijerph18084122.
Recently, the outbreak of the SARS-CoV-2 virus and the COVID-19 pandemic significantly affected the health situation of the entire society and necessitated reorganization of health care including oncology. The objective of this study was to examine the perception of medical services by cancer patients during the pandemic and to identify the key elements influencing the level of satisfaction with oncological care. Of note, 394 patients diagnosed with cancer treated in inpatient oncology wards participated in the study (Poland). The diagnostic survey method was used. A survey questionnaire developed by the authors was used and validated the EORTC IN-PATSAT32 questionnaire. The calculations were made in Statistica 10.0 (Statsoft; 2011, Dell Inc., Round Rock, TX, USA). The average general level of satisfaction with oncological care in the study group was 80.77 out of a total score of 100, representing the highest level of satisfaction. Levels of satisfaction varied according to time since diagnosis (longer time-greater satisfaction) and were lower where treatment was delayed or perceived as disorganised. Nearly half of the respondents felt the threat of the SARS-CoV-2 infection, despite the fact that most of them believed that the hospital was well prepared to diagnose and treat cancer patients during the COVID-19 pandemic. Convincing patients about the proper preparation of health care for diagnostics and therapy is an important element influencing patient satisfaction with oncological care.
最近，SARS-CoV-2 病毒的爆发和 COVID-19 大流行对整个社会的健康状况产生了重大影响，需要对包括肿瘤学在内的医疗保健进行重组。本研究的目的是检查癌症患者在大流行期间对医疗服务的看法，并确定影响肿瘤护理满意度的关键因素。值得注意的是，波兰有 394 名在住院肿瘤病房接受治疗的癌症患者参与了这项研究。使用了诊断调查方法。使用了作者开发的调查问卷，并验证了 EORTC IN-PATSAT32 问卷。计算在 Statistica 10.0（Statsoft；2011，戴尔公司，美国得克萨斯州圆石市）中进行。研究组中，对肿瘤护理的总体满意度平均为 100 分中的 80.77 分，代表了最高的满意度。满意度水平根据诊断后的时间而有所不同（时间越长，满意度越高），并且在治疗延迟或被认为组织混乱的情况下，满意度较低。近一半的受访者感到 SARS-CoV-2 感染的威胁，尽管他们中的大多数人认为医院在 COVID-19 大流行期间已经做好了充分的准备来诊断和治疗癌症患者。让患者相信医疗保健在诊断和治疗方面的适当准备是影响肿瘤护理满意度的重要因素。
