Eversole Jacob, Grimm Ashton, Patel Nikita, John Kelly, Garcia Alessandra N
College of Pharmacy & Health Sciences, Doctor of Physical Therapy Program, Campbell University, 4150 US 421 South, Lillington, NC, 27546, USA.
Arch Physiother. 2021 May 3;11(1):11. doi: 10.1186/s40945-021-00105-2.
Patient experience is an important component of quality and patient centered health care not fully explored in physical therapy.
This article addresses (1) concept of patient experience, (2) importance of capturing the patient experience, (3) measures to capture patient experience and whether these measures exhibit psychometrically sound measurement properties, (4) relationship between patient experience and clinical effectiveness outcomes, and (5) clinical applications of patient experience measures in the outpatient physical therapy setting, including suggestions for future studies.
Employing patient experience measures into physical therapy practice may be an important key to improve clinical effectiveness outcomes and provide excellent patient-centered care delivery. An area of continued research should be focused on demonstrating the generalizability and measurement properties of patient reported experience measures for the musculoskeletal outpatient physical therapy population focusing first on the most common musculoskeletal conditions such as cervical, low back, and shoulder pain.
患者体验是优质且以患者为中心的医疗保健的重要组成部分，而物理治疗领域对此尚未充分探索。
本文探讨了（1）患者体验的概念，（2）获取患者体验的重要性，（3）获取患者体验的措施以及这些措施是否具有心理测量学上合理的测量属性，（4）患者体验与临床疗效结果之间的关系，以及（5）患者体验测量在门诊物理治疗环境中的临床应用，包括对未来研究的建议。
将患者体验测量纳入物理治疗实践可能是改善临床疗效结果以及提供优质以患者为中心的护理服务的重要关键。持续研究的一个领域应聚焦于证明针对肌肉骨骼门诊物理治疗人群的患者报告体验测量的普遍性和测量属性，首先关注最常见的肌肉骨骼疾病，如颈部、下背部和肩部疼痛。
