Department of Dermatology, University Hospital Erlangen, DE-91054 Erlangen, Germany.
Acta Derm Venereol. 2021 Jun 28;101(6):adv00482. doi: 10.2340/00015555-3837.
An important measure of hospital quality is the satisfaction of patients. The aim of this cross-sectional study, performed in the dermato-oncology unit of the university hospital in Erlangen, Germany, was to assess skin cancer patients' degree of satisfaction with healthcare services. Self-administered questionnaires on patient satisfaction regarding contact with staff, need for information, and recommendation of the skin cancer centre were distributed in the day-care unit and the outpatient department to patients between April and June 2017. Results were reported descriptively and subgroup differences were explored using the Mann-Whitney U test, binary logistic regression, or χ2 test. Overall, 496 of 571 questionnaires were returned (86.9%). The median of all satisfaction items ranged between 1 (very good) and 2 (good). The majority of patients wanted more detailed information about skin cancer (46.7%, 142/304). Long waiting times were often criticized (22.8%; 80/351). Particular attention in addressing specific needs and fears may further increase patient satisfaction.
衡量医院质量的一个重要标准是患者的满意度。本项在德国埃尔朗根大学医院皮肤科肿瘤病房进行的横断面研究旨在评估皮肤癌患者对医疗服务的满意度。2017 年 4 月至 6 月期间，在日间病房和门诊向患者发放了关于与医护人员的接触、信息需求以及对皮肤癌中心的推荐等方面的满意度自评问卷。研究结果采用描述性进行报告，并使用曼-惠特尼 U 检验、二元逻辑回归或卡方检验来探索亚组差异。共有 571 份问卷中的 496 份（86.9%）被收回。所有满意度项目的中位数均在 1（非常好）和 2（好）之间。大多数患者希望获得更多关于皮肤癌的详细信息（46.7%，142/304）。长时间的等待时间经常受到批评（22.8%，80/351）。在满足特定需求和解决特定担忧方面特别关注可能会进一步提高患者满意度。
