School of Health Information Science, University of Victoria, Canada.
Institute for Health System Solutions and Virtual Care, Women's College Hospital, Toronto, Canada.
Stud Health Technol Inform. 2021 May 27;281:947-951. doi: 10.3233/SHTI210318.
People are increasingly able to access their laboratory (lab) results using patient-facing portals. However, lab reports for citizens are often identical to those for clinicians; without specialized training they can be near impossible to interpret. In this study, we inspected a mobile health application (app) that converts traditional lab results into a citizen-centred format. We used the Health Literacy Online (HLO) checklist to inspect the app. Our inspection revealed that most of the app's strengths were related to its Organization of Content and Simple Navigation and most of its weaknesses were related to Engage Users. We also identified several usability and user experience (UX) issues that were beyond the purview of the HLO checklist. Although this app represents an important step towards making lab results universally accessible, we identified several opportunities for improvements that could increase its value to citizens.
人们越来越能够通过面向患者的门户访问他们的实验室（lab）结果。然而，公民的实验室报告通常与临床医生的报告相同；如果没有专门的培训，这些报告几乎不可能解读。在这项研究中，我们检查了一个将传统实验室结果转换为以公民为中心格式的移动健康应用程序（app）。我们使用了健康素养在线（HLO）检查表来检查该应用程序。我们的检查结果表明，该应用程序的大部分优势都与其内容的组织和简单导航有关，而其大部分弱点都与吸引用户有关。我们还发现了几个超出 HLO 检查表范围的可用性和用户体验（UX）问题。尽管这个应用程序代表了使实验室结果普遍可访问的重要一步，但我们确定了一些可以提高其对公民价值的改进机会。
