Research, KONE Corporation, Finland.
Stud Health Technol Inform. 2021 Jun 4;282:71-86. doi: 10.3233/SHTI210386.
This paper presents the findings of a user study conducted at a company, a global leader in its industry, in order to engage experts by experience in the research and development of the company's future products. People who have life-changing experiences such as being ill or having a disability, and who are trained to consider their environment in terms of those experiences, can be called experts by experience. They can be inventive in creating solutions to the challenges of an inaccessible environment. Currently, their expertise is primarily used by the public sector, mainly in welfare and health-related initiatives. The corporate sector seems to have not yet actively engaged them. This study adopted a design research approach and applied a case study method to a research and development project conducted at a company. The user study comprised experts by experience testing a physical prototype that had digital content, by thinking aloud, interacting and participating in a design game. The aim was to understand the strengths, opportunities and development needs of the prototype, as well as to gain the experts' insights into future requirements and how to meet them with similar products. The study resulted in usability-, appearance- and feel-related product qualities, as well as ideas regarding the product's potential applications and digital content. The findings suggest that trained experts by experience can provide a company with information that could act as design drivers that benefit strategic development. Due to the inclusion and empowerment of users, as well as fostering their equality, engaging experts by experience in research and development could also be considered to be an example of corporate social sustainability and responsibility.
本文介绍了在一家公司进行的用户研究结果，该公司是其行业的全球领导者，旨在让有经验的专家参与公司未来产品的研究和开发。有过改变人生经历的人，如患病或残疾，并接受过从这些经历出发考虑环境的培训，可以被称为有经验的专家。他们在创造无障碍环境挑战的解决方案方面具有创造力。目前，他们的专业知识主要由公共部门使用，主要用于福利和健康相关的倡议。企业界似乎尚未积极聘用他们。本研究采用设计研究方法，并将案例研究方法应用于在一家公司进行的研究和开发项目。用户研究包括有经验的专家通过大声思考、互动和参与设计游戏来测试具有数字内容的物理原型。目的是了解原型的优势、机会和发展需求，并了解专家对未来需求的看法以及如何通过类似产品来满足这些需求。该研究产生了可用性、外观和感觉相关的产品质量，以及关于产品潜在应用和数字内容的想法。研究结果表明，经过培训的有经验的专家可以为公司提供信息，这些信息可以作为设计驱动因素，有利于战略发展。由于包括和授权用户，并促进他们的平等，让有经验的专家参与研究和开发也可以被视为企业社会责任和可持续性的一个例子。
