Alvarado-Alvarez Cristina, Armadans Immaculada, Parada María José, Anguera M Teresa
Department of Basic, Developmental and Educational Psychology, Universitat Autònoma de Barcelona, Barcelona, Spain.
Department of Social Psychology and Quantitative Psychology, University of Barcelona, Barcelona, Spain.
Front Psychol. 2021 Jun 15;12:629730. doi: 10.3389/fpsyg.2021.629730. eCollection 2021.
Family firms are a unique setting to study constructive conflict management due to the influence of family ties of the owning family imprinting a sense of common purpose and shared destiny, and high levels of trust. We study the relationship between shared vision and trust that intervene in the adoption of constructive conflict management. To achieve our purpose, we carried out a systematic indirect observation using a mixed methods approach. We used the narratives of 17 semi-structured interviews, audio-recorded and transcribed, of family and non-family managers or directors from five Spanish family firms in the siblings' partnership stage, combined with documentary data obtained from different sources. Intra- and inter-observer reliability were confirmed. Results show a dynamic relationship between shared vision and specific components of trust (benevolence and ability) at different levels of conflict management. We also provide evidence of specific processes of concurrence-seeking and open-mindedness in family and ownership forums accounting for the relevance of family governance in these type of organizations. Family firms are a sum of several subsystems which exhibit a particular resources configuration. This study sheds light on constructive conflict management in family firms opening interesting avenues for further research and offering practical implications to managers, owners, and advisors.
由于拥有家族的家族关系会营造出一种共同目标和命运共享的意识以及高度的信任，家族企业是研究建设性冲突管理的独特环境。我们研究了共同愿景与信任之间的关系，它们会干预建设性冲突管理的采用。为实现我们的目标，我们采用混合方法进行了系统的间接观察。我们使用了对五家处于兄弟姐妹合伙阶段的西班牙家族企业的家族和非家族经理或董事进行的17次半结构化访谈的叙述，这些访谈进行了录音和转录，并结合了从不同来源获得的文献数据。确认了观察者内部和观察者之间的可靠性。结果表明，在不同层次的冲突管理中，共同愿景与信任的特定组成部分（善意和能力）之间存在动态关系。我们还提供了在家族和所有权论坛中寻求共识和开放心态的具体过程的证据，这说明了家族治理在这类组织中的相关性。家族企业是几个子系统的总和，呈现出特定的资源配置。本研究揭示了家族企业中的建设性冲突管理，为进一步研究开辟了有趣的途径，并为经理、所有者和顾问提供了实际意义。
