COVID-19 大流行期间口腔医学中虚拟会诊的患者体验。
Patient experience of virtual consultations in Oral Medicine during the COVID-19 pandemic.
机构信息
Department of Oral Medicine, Guy's & St Thomas' NHS Foundation Trust, Guy's Hospital, London, UK.
出版信息
Oral Dis. 2022 Nov;28 Suppl 2:2400-2405. doi: 10.1111/odi.14006. Epub 2021 Aug 25.
OBJECTIVE
The COVID-19 pandemic resulted in a rapid shift to the use of virtual consultations in both primary and secondary care. The aim of this study was to assess patient experience of virtual consultations (telephone and video) in the Oral Medicine department during the first wave of the COVID-19 pandemic.
METHODS
A validated survey was developed with the Patient Experience Team in Guy's and St Thomas' NHS Foundation Trust. A combination of previously validated questions and newly validated psychometric questions were used to design the patient feedback questionnaire. The survey was administered to all patients following their virtual (telephone or video) consultation. Data were synthesised and electronically analysed. Qualitative data were thematically analysed.
RESULTS
A total of 115 surveys were completed. Over 82% rated their experience as good or very good and 69% preferred a virtual consultation for their next consultation. Thematic analysis of individual comments identified positive themes including convenience and positive/helpful clinical experience. Areas for development identified from thematic analysis included accessibility and clinical limitations in not undertaking a physical examination.
CONCLUSION
Overall, the patient experience of virtual consultations in Oral Medicine was positive.
目的
COVID-19 大流行导致初级和二级保健中迅速转向使用虚拟咨询。本研究旨在评估 COVID-19 大流行第一波期间口腔医学科虚拟咨询（电话和视频）的患者体验。
方法
在盖伊和圣托马斯 NHS 基金会信托基金的患者体验团队的帮助下，开发了一份经过验证的调查。使用先前经过验证的问题和新验证的心理测量问题的组合来设计患者反馈问卷。在虚拟（电话或视频）咨询后，向所有患者发放调查。综合数据并进行电子分析。对定性数据进行主题分析。
结果
共完成了 115 份调查。超过 82%的患者表示他们的体验良好或非常好，69%的患者希望下次就诊时进行虚拟咨询。对个别评论的主题分析确定了积极的主题，包括便利性和积极/有益的临床体验。主题分析确定的有待改进的领域包括在不进行体检时的可及性和临床局限性。
结论
总体而言，口腔医学虚拟咨询的患者体验是积极的。
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