Ng Thomas W H, Hsu Dennis Y, Yim Frederick H K, Zou Yinuo, Chen Haoyang
University of Hong Kong, Faculty of Business and Economics, Pok Fu Lam, Hong Kong.
Hong Kong Baptist University, Department of Marketing, IMGWLB 511A, 34 Renfrew Road, Kowloon Tong, Hong Kong.
J Vocat Behav. 2021 Oct;130:103619. doi: 10.1016/j.jvb.2021.103619. Epub 2021 Aug 24.
Guided by cognitive appraisal theory, we argue that wish-making is a conceptually distinct type of coping strategy and that wish-making during the COVID-19 pandemic has functional cognitive-affective consequences. Specifically, it facilitates positive appraisals of the pandemic, which then facilitate job satisfaction. Enhanced job satisfaction in turn reduces counterproductive work behavior during the pandemic. These arguments were tested via two empirical studies involving 546 Hong Kong employees surveyed on two consecutive working days during the pandemic. The individuals who made wishes during the pandemic reported more positive appraisals of the pandemic, which in turn promoted their job satisfaction and lowered their counterproductive work behavior. Crucially, wish-making had significant effects on positive appraisals above and beyond other coping strategies. Thus, we contribute to the employee coping literature by highlighting one relatively easy way for employees to combat the psychological effects of the pandemic (and other challenges in life) and regulate their affective well-being and behaviors at work. Namely, making wishes that envision a better future can enhance employees' job satisfaction, which in turn lowers counterproductive work behavior.
在认知评价理论的指导下，我们认为许愿是一种概念上独特的应对策略，并且在新冠疫情期间许愿会产生功能性的认知情感后果。具体而言，它有助于对疫情进行积极评价，进而促进工作满意度。工作满意度的提高反过来又会减少疫情期间的反生产工作行为。这些观点通过两项实证研究进行了检验，这两项研究涉及在疫情期间连续两个工作日对546名香港员工进行的调查。在疫情期间许愿的个体对疫情的评价更为积极，这反过来又提高了他们的工作满意度，并降低了他们的反生产工作行为。至关重要的是，许愿在其他应对策略之外，对积极评价有显著影响。因此，我们通过强调一种相对简单的方式，为员工应对文献做出了贡献，即员工可以通过这种方式应对疫情（以及生活中的其他挑战）的心理影响，并调节他们在工作中的情感幸福感和行为。也就是说，憧憬美好未来的许愿可以提高员工的工作满意度，进而降低反生产工作行为。
