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“需要一些同理心、同情心和倾听”：作为一种了解挑战和适应力的方式，在大流行期间向底特律老年人进行电话外展。

"It Takes Some Empathy, Sympathy, and Listening": Telephone Outreach to Older Detroiters in a Pandemic as a Modality to Gain an Understanding of Challenges and Resiliency.

机构信息

Institute of Gerontology, Wayne State University, Detroit, MI, USA.

School of Social Work, Wayne State University, Detroit, USA.

出版信息

J Urban Health. 2021 Oct;98(Suppl 2):91-102. doi: 10.1007/s11524-021-00564-9. Epub 2021 Sep 13.

DOI:10.1007/s11524-021-00564-9
PMID:34518983
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC8437335/
Abstract

This manuscript describes a telephone outreach project for members of a research registry program for older adults in Detroit, Michigan. From April until December 2020, the Healthier Black Elders Center designed and implemented a telephone outreach program, calling 1204 older adults utilizing 15 staff and volunteers. The calls served to check in on registry members and collect data on mental health, coping mechanisms, access to services, masks, testing, and tele-health. This paper details the methods of developing and implementing an innovative engagement program that collected time-sensitive data from older Black adults that has directly been applied to create virtual health education programs, share resource information, and create a program to reduce social isolation.

摘要

本手稿描述了一个针对密歇根州底特律老年人研究注册计划成员的电话外展项目。从 2020 年 4 月到 12 月，健康黑人长者中心设计并实施了一个电话外展项目，利用 15 名员工和志愿者拨打了 1204 名老年人的电话。这些电话旨在了解注册成员的情况，并收集有关心理健康、应对机制、服务获取、口罩、检测和远程医疗的数据。本文详细介绍了开发和实施创新参与计划的方法，该计划从老年黑人成年人那里收集了与时间有关的敏感数据，这些数据直接用于创建虚拟健康教育计划、分享资源信息，并创建一个减少社交孤立的计划。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/0cfe/8501167/d405a5e55deb/11524_2021_564_Fig1_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/0cfe/8501167/d405a5e55deb/11524_2021_564_Fig1_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/0cfe/8501167/d405a5e55deb/11524_2021_564_Fig1_HTML.jpg

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