Rosenquist C J
Department of Radiology, School of Medicine, University of California, Davis, Sacramento 95817.
J Med Syst. 1987 Dec;11(6):413-9. doi: 10.1007/BF00993008.
Queueing analysis is a mathematical technique which is used for studying characteristics of queueing (waiting) for service. Recent development of improved software systems has made the technique easily available and versatile using a microcomputer. In this study the characteristics of examination time and interarrival time were determined for an emergency room radiology service, and two examples were analyzed that demonstrate the usefulness of queueing analysis in radiology. In the first example the effects of a 5% annual increase in patients on waiting time are shown, while the second example shows the use of the technique for cost analysis. Radiologists and medical administrators should be aware of the availability and value of queueing analysis for department planning and management.
排队分析是一种数学技术，用于研究排队（等待）服务的特征。改进后的软件系统的最新发展使得使用微型计算机就能轻松获得并广泛应用该技术。在本研究中，确定了急诊室放射科服务的检查时间和到达间隔时间的特征，并分析了两个示例，展示了排队分析在放射科的实用性。在第一个示例中，显示了患者每年增加5%对等待时间的影响，而第二个示例展示了该技术在成本分析中的应用。放射科医生和医疗管理人员应了解排队分析在科室规划和管理方面的可用性和价值。
