通过探索新冠疫情期间的动机和影响来加强一线工作人员的志愿服务精神。
Enhancing frontline workforce volunteerism through exploration of motivations and impact during the COVID-19 pandemic.
作者信息
Chow Cristelle, Goh Seo Kiat, Tan Choon Seng Gilbert, Wu Hong King, Shahdadpuri Raveen
机构信息
Department of Paediatrics, KK Women's and Children's Hospital, 100 Bukit Timah Road, Singapore, 229899, Singapore.
Department of Orthopaedic Surgery, Singapore General Hospital, Outram Rd, Singapore, 169608, Singapore.
出版信息
Int J Disaster Risk Reduct. 2021 Dec;66:102605. doi: 10.1016/j.ijdrr.2021.102605. Epub 2021 Sep 25.
OBJECTIVES
During a pandemic, healthcare workers are requested to volunteer for potentially high-risk frontline duties outside of usual hospital and primary care clinic settings in order to better serve vulnerable communities. Examination of volunteer motivations and impact of such experiences can drive more effective pandemic response efforts with regards to volunteer recruitment and retention. This study aims to explore the motivational factors underlying healthcare worker volunteerism in COVID-19 pandemic response operations in the community, and to describe the impact of such operations on volunteers, in order to highlight important volunteer recruitment strategies and ensure volunteer sustainability.
METHODS
A qualitative phenomenological approach is taken in this study through the use of semi-structured individual interviews of healthcare staff, to provide in-depth exploration of personal experiences. Staff were purposefully sampled to ensure diversity of personal and professional backgrounds.
RESULTS
A total of 35 staff, consisting of 17 males and 18 females from medical, nursing, allied health, and administrative backgrounds, who participated in COVID-19 community-based operations in migrant worker dormitories and swab isolation facilities were interviewed. The main motivational factors were volunteer functions of values, understanding and enhancement. Participants were positively impacted on personal and professional levels, including self-growth, societal awareness, as well as skills development in leadership and team management.
CONCLUSIONS
Healthcare organizations should consider volunteer functions in matching individual motivations to volunteer opportunities. Additionally, personal narratives and role-modelling by senior staff can serve as useful adjunct strategies to volunteer recruitment, while providing pre-pandemic preparedness, reassurance of safety, support, and recognition.
目的
在大流行期间，要求医护人员自愿承担通常医院和基层医疗诊所环境之外的潜在高风险一线工作，以便更好地服务弱势群体。考察志愿者的动机以及此类经历的影响，可以推动在志愿者招募和留用方面做出更有效的大流行应对努力。本研究旨在探讨社区新冠疫情应对行动中医护人员志愿服务的潜在动机因素，并描述此类行动对志愿者的影响，以突出重要的志愿者招募策略并确保志愿者队伍的可持续性。
方法
本研究采用定性现象学方法，通过对医护人员进行半结构化的个人访谈，深入探究个人经历。有目的地对工作人员进行抽样，以确保个人和专业背景的多样性。
结果
共采访了35名工作人员，包括17名男性和18名女性，他们来自医疗、护理、专职医疗和行政背景，参与了在农民工宿舍和拭子隔离设施中开展的基于社区的新冠疫情应对行动。主要动机因素是价值观、理解和提升方面的志愿者功能。参与者在个人和专业层面都受到了积极影响，包括自我成长、社会意识以及领导能力和团队管理技能的发展。
结论
医疗机构应考虑志愿者功能，以便将个人动机与志愿者机会相匹配。此外，资深员工的个人经历分享和榜样作用可作为志愿者招募的有益辅助策略，同时提供疫情前的准备、安全保障、支持和认可。
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