伴侣动物兽医和兽医客户对血液检测沟通中信息交流的看法。

Companion animal veterinarians' and veterinary clients' perceptions of information exchanged while communicating about blood tests.

机构信息

Department of Population Medicine, Ontario Veterinary College, University of Guelph, Guelph, Canada.

Department of Clinical Studies, Ontario Veterinary College, University of Guelph, Guelph, Canada.

出版信息

Vet Rec. 2021 Jan;188(2):e4. doi: 10.1002/vetr.4. Epub 2021 Jan 20.

DOI:10.1002/vetr.4

PMID:34651852

Abstract

BACKGROUND

Blood tests play a vital role in veterinary medicine, as they enable veterinarians to make decisions about their patients' medical care and provide opportunities to engage clients in veterinary care. The objective of this study was to explore perspectives of veterinary clients and veterinarians on current reporting practices for blood tests ordered in companion animal practice. The type of information communicated and client information seeking behaviours were examined.

METHODS

Two online surveys were distributed using snowball sampling: one targeting veterinary clients and one targeting veterinarians.

RESULTS

In total, 529 veterinary client and 416 veterinarian surveys were included in analyses. Significant differences were found between what blood test information veterinarian respondents felt they provided clients and what client respondents perceived they received with regard to their pet's blood tests. Almost 60% of clients somewhat or strongly agreed that they search the Internet if they do not understand why a test was ordered or what the results mean. Half of clients reported that they never receive a written report of their pet's blood work, 81% of whom were interested in receiving a copy.

CONCLUSION

Results of this research demonstrate opportunities to improve veterinarians' and clients' communication about blood tests.

摘要

背景

血液检测在兽医领域中起着至关重要的作用，因为它们使兽医能够就其患者的医疗护理做出决策，并为客户参与兽医护理提供机会。本研究的目的是探讨兽医客户和兽医对伴侣动物实践中已订购血液检测的当前报告实践的看法。研究检查了所传达的信息类型和客户的信息寻求行为。

方法

使用滚雪球抽样法分发了两份在线调查：一份针对兽医客户，一份针对兽医。

结果

共纳入了 529 份兽医客户和 416 份兽医调查进行分析。兽医受访者认为他们为客户提供了有关宠物血液检测的信息，但客户受访者认为他们收到的信息与实际情况存在差异。近 60%的客户表示，如果他们不理解为什么要进行某项检测或不了解检测结果的含义，他们会上网搜索。一半的客户报告说他们从未收到宠物血液检查的书面报告，其中 81%的人有兴趣收到一份报告。