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“现在能听清我说话吗?”视频会议应对策略以及新冠疫情期间和之后的经验。

"Can you hear me now?" Video conference coping strategies and experience during COVID-19 and beyond.

机构信息

National Health and Medical Research Council(NHMRC) Centre of Research Excellence in Stroke Rehabilitation andBrain Recovery, Melbourne, Australia.

Florey Institute of Neuroscience and Mental Health, Parkville and AustinCampuses, Melbourne, Australia.

出版信息

Work. 2021;70(3):723-732. doi: 10.3233/WOR-210279.

DOI:10.3233/WOR-210279
PMID:34719458
Abstract

BACKGROUND

During COVID-19 the workforce quickly adapted to using existing video-conferencing tools in order to work from home.

OBJECTIVE

To explore use and experience of remote video-facilitated work practices in response to COVID-19: termed 'COVID Response Zoom-style Interactions (CRAZI)'.

METHODS

A cross sectional study via a 66-item online survey for health and medical research and education sector workers. The survey included 8 sections: 1) pre-COVID video-conferencing meeting habits, 2) CRAZI meeting habits, 3) socialising, 4) CRAZI fashion, 5) behaviour standards, 6) family life, 7) future work, 8) participant demographics. Main outcomes were pre-COVID to CRAZI differences in frequency, length and type of video-based meetings, and video-conferencing experience.

RESULTS

202 participants, mostly Australian (median age 36-45, IQR 26-55 years) completed the survey. Women-to-men ratio was 3 : 1, 44.6%had children. COVID-19 changed video-conferencing frequency and maximum meeting size. Most participants found CRAZI meetings tiring and hard. Casual clothes dominated dress code (71.1%), pets were commonly seen. "Can you hear me now" was a commonly heard phrase. Good and bad behaviour were described, with formal codes of CRAZI conduct missing (58.7%) or unknown (21.9%). 76.6%of participants observed a child interrupting a CRAZI meeting, parents were mostly female. Despite challenges, most participants (76.6%) favoured video-conferencing post-pandemic, but preference for continuing to work from home varied.

CONCLUSIONS

CRAZI work, while tiring, has fostered different work-practices that may continue beyond the pandemic. Working from home with children adds joy for others, but complexity for workers. Pets may help owners and co-workers cope with the pandemic.

摘要

背景

在 COVID-19 期间,劳动力迅速适应使用现有的视频会议工具,以便在家中工作。

目的

探索在应对 COVID-19 时使用远程视频促进工作实践的情况和经验:称为“COVID 响应 Zoom 式交互(CRAZI)”。

方法

通过针对健康和医学研究与教育部门工作者的 66 项在线调查进行横断面研究。该调查包括 8 个部分:1)COVID-19 之前的视频会议习惯,2)CRAZI 会议习惯,3)社交,4)CRAZI 时尚,5)行为标准,6)家庭生活,7)未来工作,8)参与者人口统计学。主要结果是 COVID-19 前后视频会议的频率、时长和类型,以及视频会议经验的差异。

结果

202 名参与者,大多数来自澳大利亚(中位数年龄 36-45 岁,IQR 26-55 岁)完成了调查。女性与男性的比例为 3:1,44.6%有孩子。COVID-19 改变了视频会议的频率和最大会议规模。大多数参与者发现 CRAZI 会议令人疲倦和困难。休闲服装主导着装规范(71.1%),宠物也常见。“你能听到我吗”是一个常见的短语。描述了良好和不良行为,但缺少(58.7%)或不知道(21.9%)正式的 CRAZI 行为准则。76.6%的参与者观察到孩子打断了 CRAZI 会议,大多数父母是女性。尽管存在挑战,但大多数参与者(76.6%)支持疫情后视频会议,但对继续在家工作的偏好有所不同。

结论

CRAZI 工作虽然令人疲倦,但培养了不同的工作实践,这些实践可能会在大流行后继续存在。在家与孩子一起工作为他人带来欢乐,但也给工作者带来了复杂性。宠物可能有助于主人和同事应对大流行。

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