Ecer Fatih, Pamucar Dragan
Department of Business Administrative, Faculty of Economics and Administrative Sciences, Afyon Kocatepe University, ANS Campus, 03030 Afyonkarahisar, Turkey.
Department of Logistics, Military Academy, University of Defence in Belgrade, 11000 Belgrade, Serbia.
Appl Soft Comput. 2021 Jun;104:107199. doi: 10.1016/j.asoc.2021.107199. Epub 2021 Feb 18.
Assessing and ranking private health insurance companies provides insurance agencies, insurance customers, and authorities with a reliable instrument for the insurance decision-making process. Moreover, because the world's insurance sector suffers from a gap of evaluation of private health insurance companies during the COVID-19 outbreak, the need for a reliable, useful, and comprehensive decision tool is obvious. Accordingly, this article aims to identify insurance companies' priority ranking in terms of healthcare services in Turkey during the COVID-19 outbreak through a multi-criteria performance evaluation methodology. Herein, alternatives are evaluated and then ranked as per 7 criteria and assessments of 5 experts. Experts' judgments and assessments are full of uncertainties. We propose a Measurement of Alternatives and Ranking according to the Compromise Solution (MARCOS) technique under an intuitionistic fuzzy environment to rank insurance companies. The outcomes yielded ten insurance companies ranking in terms of healthcare services in the era of COVID-19. The payback period, premium price, and network are determined as the most crucial factors. Finally, a comprehensive sensitivity analysis is performed to verify the proposed methodology's stability and effectiveness. The introduced approach met the insurance assessment problem during the COVID-19 pandemic very satisfactory manner based on sensitivity analysis findings.
评估和排名私营健康保险公司为保险机构、保险客户和政府部门提供了一个用于保险决策过程的可靠工具。此外，由于在新冠疫情期间全球保险行业在私营健康保险公司评估方面存在差距，显然需要一个可靠、有用且全面的决策工具。因此，本文旨在通过多准则绩效评估方法确定新冠疫情期间土耳其各保险公司在医疗服务方面的优先排名。在此，根据7项标准和5位专家的评估对备选方案进行评估，然后进行排名。专家的判断和评估充满不确定性。我们提出一种直觉模糊环境下基于折衷解的备选方案测量与排名（MARCOS）技术来对保险公司进行排名。结果得出了新冠疫情时代按医疗服务排名的十家保险公司。回收期、保费价格和网络被确定为最关键因素。最后，进行了全面的敏感性分析以验证所提方法的稳定性和有效性。基于敏感性分析结果，所引入的方法非常令人满意地解决了新冠疫情期间的保险评估问题。
