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2
No-shows in appointment scheduling - a systematic literature review.失约于预约安排 - 系统文献回顾。
Health Policy. 2018 Apr;122(4):412-421. doi: 10.1016/j.healthpol.2018.02.002. Epub 2018 Feb 15.
3
Association of Rideshare-Based Transportation Services and Missed Primary Care Appointments: A Clinical Trial.基于网约车的交通服务与错过初级保健预约的关联:一项临床试验。
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4
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J Gen Intern Med. 2018 Jun;33(6):863-868. doi: 10.1007/s11606-018-4306-0. Epub 2018 Jan 29.
5
Prevalence, predictors and economic consequences of no-shows.爽约的患病率、预测因素及经济后果。
BMC Health Serv Res. 2016 Jan 14;16:13. doi: 10.1186/s12913-015-1243-z.
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Increased frequency of no-shows in residents' primary care clinic is associated with more visits to the emergency department.住院医师初级保健诊所中爽约频率的增加与更多的急诊科就诊相关。
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公共交通扩展对失约预约的影响。

The effect of a public transportation expansion on no-show appointments.

机构信息

Health Policy Center, Urban Institute, Washington, District of Columbia, USA.

Health Policy Research Center, Mongan Institute, Massachusetts General Hospital, Boston, Massachusetts, USA.

出版信息

Health Serv Res. 2022 Jun;57(3):472-481. doi: 10.1111/1475-6773.13899. Epub 2021 Nov 30.

DOI:10.1111/1475-6773.13899
PMID:34723394
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC9108053/
Abstract

OBJECTIVE

To test whether there were fewer missed medical appointments ("no-shows") for patients and clinics affected by a significant public transportation expansion.

STUDY SETTING

A new light rail line was opened in a major metropolitan area in June 2014. We obtained electronic health records data from an integrated health delivery system in the area with over three million appointments at 97 clinics between 2013 and 2016.

STUDY DESIGN

We used a difference-in-differences research design to compare whether no-show appointment rates differentially changed among patients and clinics located near versus far from the new light rail line after it opened. Models included fixed effects to account for underlying differences across clinics, patient zip codes, and time.

DATA EXTRACTION METHODS

We obtained data from an electronic health records system representing all appointments scheduled at 97 outpatient clinics in this system. We excluded same-day, urgent care, and canceled appointments.

PRINCIPAL FINDINGS

The probability of no-show visits differentially declined by 0.5 percentage points (95% confidence interval [CI]: -0.9 to -0.1), or 4.5% relative to baseline, for patients living near the new light rail compared to those living far from it, after the light rail opened. The effects were stronger among patients covered by Medicaid (-1.6 percentage points [95% CI: -2.4 to -0.8] or 9.5% relative to baseline).

CONCLUSIONS

Improvements to public transit may improve access to health care, especially for people with low incomes.

摘要

目的

检验公共交通重大拓展对减少患者和诊所错过就诊预约(“爽约”)是否有影响。

研究地点

一条新轻轨线路于 2014 年 6 月在一个主要大都市区开通。我们从该地区一个综合性医疗服务系统获取了电子健康记录数据,该系统在 2013 年至 2016 年间共提供了 97 个诊所的 300 多万次预约。

研究设计

我们采用了一种差异中的差异研究设计,以比较在新轻轨线路开通后,位于轻轨沿线附近和远离轻轨沿线的患者和诊所的爽约预约率是否有差异变化。模型纳入了固定效应,以解释诊所、患者邮政编码和时间方面的潜在差异。

数据提取方法

我们从电子健康记录系统中获取了该系统所有门诊预约的数据。我们排除了当天预约、紧急护理和已取消的预约。

主要发现

与居住在远离轻轨地区的患者相比,轻轨开通后,居住在轻轨沿线附近的患者的就诊爽约率相对基线下降了 0.5 个百分点(95%置信区间[CI]:-0.9 至 -0.1),即下降了 4.5%。对于有医疗补助覆盖的患者,这种影响更为显著(-1.6 个百分点[95% CI:-2.4 至 -0.8],或相对于基线下降了 9.5%)。

结论

改善公共交通可能会改善医疗保健的可及性,特别是对低收入人群而言。