Department of Business Information Systems and Operations Management, University of North Carolina at Charlotte, Charlotte, North Carolina, USA.
Office of Minority Health and Health Disparities, Maryland Department of Health, Baltimore, Maryland, USA.
Leadersh Health Serv (Bradf Engl). 2021 Nov 4;ahead-of-print(ahead-of-print). doi: 10.1108/LHS-06-2021-0052.
At the nexus of servant leadership and empathic care, this paper aims to explore the perceptions that mid-level practitioners express regarding the role that servant leadership plays in fostering an environment of empathic care.
DESIGN/METHODOLOGY/APPROACH: The authors surveyed mid-level practitioners across a large integrated health system ( = 167). Through exploratory factor analysis, we identify factors that serve as antecedents to an environment of empathic care. The factor analysis was complimented with partial least squares structural equation modeling to test a theoretical model of empathic care.
The model explains approximately 37% of the variance observed in an empathic care environment ( = 0.372). The authors identify key constructs within servant leadership that health-care leaders can focus their efforts on to promote an environment of empathic care.
ORIGINALITY/VALUE: This study answers multiple calls for more empirical research into servant leadership and is one of the few studies that explores servant leadership within an exogeneous context. This research focuses on the perceptions of mid-level providers, whereas most extant servant leadership and empathy research focuses on the perceptions of patients. The authors extend servant leadership theory in a health-care context and support prior findings that servant leadership is a multidimensional construct. The authors outline a sound methodological approach for investigating the linkage between specific principles of servant leadership that can serve as predictors for the creation of an environment of empathic care.
在服务型领导和同理心关怀的交汇处，本文旨在探讨中层从业者对服务型领导在培养同理心关怀环境中所扮演角色的看法。
设计/方法/途径：作者调查了一个大型综合医疗系统中的中层从业者（n=167）。通过探索性因素分析，我们确定了作为同理心关怀环境的前因的因素。该因素分析辅以偏最小二乘结构方程模型，以检验同理心关怀的理论模型。
该模型解释了同理心关怀环境中观察到的约 37%的方差（ = 0.372）。作者确定了服务型领导中的关键结构，可以使医疗保健领导者集中精力促进同理心关怀环境。
原创性/价值：本研究回应了对服务型领导进行更多实证研究的呼吁，是为数不多的探索外生环境中的服务型领导的研究之一。本研究关注中层服务提供者的看法，而大多数现有的服务型领导和同理心研究都集中在患者的看法上。作者在医疗保健背景下扩展了服务型领导理论，并支持了服务型领导是一个多维结构的先前发现。作者概述了一种合理的方法，用于研究服务型领导的特定原则与同理心关怀环境的创建之间的联系，这些原则可以作为创建同理心关怀环境的预测因素。
