Business Studies Department, Bahria University - Karachi Campus, Karachi, Pakistan.
J Health Organ Manag. 2024 Oct 16;ahead-of-print(ahead-of-print):1129-1145. doi: 10.1108/JHOM-02-2024-0042.
This study is undertaken to explain how servant leadership affects employees' service performance through their felt obligation toward their leaders. Furthermore, the study explores how the relationship between felt obligation and service performance is moderated by performance pressure.
DESIGN/METHODOLOGY/APPROACH: The data were collected from 312 manager-subordinate dyads working in private sector hospitals of Karachi. The data were analyzed through covariance-based structural equation modeling.
The study found that employees' performance is affected by servant leadership and felt obligation toward managers. Furthermore, the study found that felt obligation toward leader mediates the relationship between servant leadership and employees' performance. Finally, the study found that the relationship between felt obligation toward leader and employees' performance was not contingent upon perceived performance pressure.
ORIGINALITY/VALUE: The study confirms the mediating role of felt obligation toward leaders linking servant leadership to employees' service performance. The study also tests the moderating role of performance pressure influencing the relationship between relationship between felt obligation toward leaders and employees' service performance.
本研究旨在解释仆人式领导如何通过员工对领导的感受义务影响员工的服务绩效。此外，本研究还探讨了在绩效压力的作用下，感受义务与服务绩效之间的关系是如何被调节的。
设计/方法/途径：本研究的数据来自于卡拉奇私营医院的 312 对经理-下属关系。数据通过基于协方差的结构方程模型进行分析。
研究发现，员工的绩效受到仆人式领导和对经理的感受义务的影响。此外，研究发现，对领导的感受义务在仆人式领导与员工绩效之间起中介作用。最后，研究发现，对领导的感受义务与员工绩效之间的关系不受感知绩效压力的影响。
原创性/价值：本研究证实了对领导的感受义务在仆人式领导与员工的服务绩效之间起中介作用。本研究还检验了绩效压力在影响对领导的感受义务与员工的服务绩效之间的关系中的调节作用。
