Wu Chiung-Jung Jo, Giles Megan, Terblanche Morne, Drabble Anne
School of Nursing, Midwifery and Paramedicine, University of the Sunshine Coast (USC), Moreton Bay campus, Australia.
Royal Brisbane and Women's Hospital (RBWH), Herston, Australia.
Nurs Health Sci. 2022 Mar;24(1):73-77. doi: 10.1111/nhs.12901. Epub 2021 Nov 28.
Shared communication and collaborative decision-making between consumers and health professionals is essential in optimizing the quality of consumer care. However, the consumers' ability to ask questions and seek answers, as well as health professionals' communication skills to engage with the consumer, are necessary considerations for the collaborative decision-making process. This quality improvement initiative sought to understand the context of collaborative decision making from the perspective of consumers and health professionals adapted from the international Choosing Wisely program. Findings indicated health professionals acknowledged a problem with unnecessary and overuse of tests, treatments, and procedures. Consumers suggested they were confident asking questions about their health and care. The findings of this study highlight collaborative decision-making as a worthwhile and beneficial undertaking.
消费者与健康专业人员之间的共享沟通和协作决策对于优化消费者护理质量至关重要。然而，消费者提问和寻求答案的能力，以及健康专业人员与消费者沟通的技巧，是协作决策过程中需要考虑的必要因素。这项质量改进举措旨在从消费者和健康专业人员的角度理解协作决策的背景，改编自国际明智选择项目。研究结果表明，健康专业人员承认存在不必要和过度使用检查、治疗及程序的问题。消费者表示他们有信心就自身健康和护理问题提问。本研究结果凸显了协作决策是一项有价值且有益的工作。
