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在低收入和中等收入国家(LMIC)的医疗团队中应用人为因素,以帮助提高患者安全和医疗表现。

Human factors application for healthcare teams in low- and medium-income countries (LMIC) to help improve patient safety and performance.

作者信息

Dubb Sukhpreet Singh, Oeppen Rachel S, Svoboda Tomas, Brennan Peter A

机构信息

Maxillofacial Unit, Norfolk and Norwich University Hospitals Trust, Norwich, NR4 7UY, UK.

Department of Clinical Radiology, University Hospitals Southampton, Southampton, SO16 6YD, UK.

出版信息

J Oral Biol Craniofac Res. 2022 Jan-Feb;12(1):77-79. doi: 10.1016/j.jobcr.2021.10.013. Epub 2021 Nov 6.

Abstract

Mistakes will always happen whether at work or in our personal lives. We can never completely eliminate error, but learning and disseminating lessons from these mistakes to others is essential. Human factors application for colleagues in healthcare, particularly in low- and medium-income countries (LMIC) can greatly improve patient safety and aid better team working and staff morale. Factors such as hunger, dehydration anger, and tiredness, all reduce personal performance and can raise the risk of personal error. It is vital that we understand and optimize interaction within the healthcare team members. As part of this, ineffective communication, steep hierarchy and loss of situational awareness can lead to compromised patient safety and potentially serious error. In this paper, we provide a brief overview of human factors for healthcare colleagues in LMIC. We highlight ways to reduce the chances of error and improve patient safety by recognizing and applying various human factors to our day to day practices.

摘要

无论是在工作中还是在个人生活中,错误总是会发生。我们永远无法完全消除错误,但从这些错误中吸取教训并将其传授给他人至关重要。将人为因素应用于医疗保健领域的同事,尤其是在低收入和中等收入国家(LMIC),可以大大提高患者安全,并有助于改善团队协作和员工士气。饥饿、脱水、愤怒和疲劳等因素都会降低个人绩效,并可能增加个人犯错的风险。我们必须了解并优化医疗团队成员之间的互动。其中,无效沟通、层级森严和情境意识丧失会危及患者安全,并可能导致严重错误。在本文中,我们简要概述了低收入和中等收入国家医疗保健同事的人为因素。我们强调了通过在日常实践中识别和应用各种人为因素来减少错误发生几率并提高患者安全的方法。

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