Lee Sera, Wendland Theresa M, Rao Sangeeta, Magee Christianne
Department of Biomedical Sciences, College of Veterinary Medicine and Biomedical Sciences, Colorado State University, Fort Collins, CO, United States.
Department of Clinical Sciences, College of Veterinary Medicine and Biomedical Sciences, Colorado State University, Fort Collins, CO, United States.
Front Vet Sci. 2021 Nov 4;8:709364. doi: 10.3389/fvets.2021.709364. eCollection 2021.
Orthotic devices are an established treatment for neuromusculoskeletal disease in the human population. Orthoses are an emerging veterinary therapy due to limited practitioner experience, availability of devices, and published data from veterinary patient outcomes. Expanding client education and veterinary expertise in the application of orthoses may allow greater access and successful utilization of these devices to treat appendicular disease. While orthoses have the potential to improve quality of life for veterinary patients, consideration needs to be made for owner related factors with device use. Owner satisfaction and experience may greatly impact compliance with treatment recommendations; therefore, it is crucial that owner expectations are met. The purpose of the present study was to evaluate owner-reported outcomes of orthosis for canine patients and their owner's subjective responses about the shared pet/owner experience utilizing a promoter score. It was hypothesized that owner's impressions of their pet's experience with the orthotic device would influence owner perceptions of quality of life for both the owner and the pet, and these factors would impact the likelihood of the owner to recommend a veterinary orthosis to a friend. An anonymous online survey was sent to 136 clients of a single veterinary orthoses manufacturer. Fifty-six surveys were completed and included for analysis. The owner's reported quality of life was in agreement ( = 0.02) with reported pet quality of life. There was also a higher likelihood ( = 0.02) for the owner to recommend a veterinary orthotic device to a friend when owner perceptions of pet quality of life were positive as compared to negative or neutral. Willingness to recommend an experience to a friend is a reflection of satisfaction with the experience. The dependence of owner and pet quality of life should therefore guide therapeutic decisions for patient management and client communication to ensure that the orthosis experience is positive for both patient and owner.
矫形器械是治疗人类神经肌肉骨骼疾病的既定疗法。由于从业者经验有限、器械可用性以及兽医患者治疗结果的公开数据较少，矫形器在兽医领域还是一种新兴的治疗方法。加强客户教育以及兽医在矫形器应用方面的专业知识，可能会使这些器械更易于获取并成功用于治疗四肢疾病。虽然矫形器有可能改善兽医患者的生活质量，但在器械使用方面需要考虑与主人相关的因素。主人的满意度和体验可能会极大地影响对治疗建议的依从性；因此，满足主人的期望至关重要。本研究的目的是评估犬类患者使用矫形器后主人报告的结果，以及主人对宠物/主人共同体验的主观反应，并使用推荐分数进行评估。研究假设，主人对宠物使用矫形器械体验的印象会影响主人对主人和宠物生活质量的认知，而这些因素会影响主人向朋友推荐兽医矫形器的可能性。向一家兽医矫形器制造商的136名客户发送了一份匿名在线调查问卷。共完成并纳入分析56份调查问卷。主人报告的生活质量与报告的宠物生活质量一致（P = 0.02）。与宠物生活质量为负面或中性的主人相比，当主人对宠物生活质量的认知为正时，主人向朋友推荐兽医矫形器械的可能性也更高（P = 0.02）。愿意向朋友推荐一种体验是对该体验满意度的一种反映。因此，主人和宠物生活质量的相互依存关系应指导患者管理和与客户沟通的治疗决策，以确保矫形器体验对患者和主人都是积极的。
