Stämpfli Dominik, Martinez-De la Torre Adrian, Simi Elodie, Du Pasquier Sophie, Berger Jérôme, Burden Andrea M
Pharmacoepidemiology, Institute of Pharmaceutical Sciences, Department of Chemistry and Applied Biosciences, ETH Zurich, CH-8093 Zurich, Switzerland.
Community Pharmacy, Centre for Primary Care and Public Health (Unisanté), University of Lausanne, CH-1011 Lausanne, Switzerland.
Vaccines (Basel). 2021 Nov 14;9(11):1320. doi: 10.3390/vaccines9111320.
In response to the coronavirus disease 2019 (COVID-19) pandemic, Swiss health authorities approved and ordered two mRNA vaccines in 2021. The canton of Zurich was the second in Switzerland to allow community pharmacists to administer the COVID-19 mRNA Vaccine Moderna to the adult population. We aimed to pilot a customer satisfaction questionnaire regarding COVID-19 vaccinations in Zurich pharmacies. Questions focused on satisfaction with different aspects of the service, motivation for getting the vaccination, and reasons for being vaccinated in a pharmacy. Zurich pharmacies administered 68,169 COVID-19 doses until June 2021, and 421 questionnaires were filled. Respondents' mean age was 43.5 (±13.2) years, with 42.3% reporting being women and 46.1% being men. Of the 372 complete questionnaires, 98.7% of the respondents would have recommended the service to others. High levels of satisfaction were reported concerning pre-vaccination discussion (98.9%), pharmacies' information level on COVID-19 vaccines (98.9%), general comfort with receiving the vaccination in a pharmacy (99.5%), injection technique (99.2%), and premises used (98.1%). Most respondents (57.3%) would have had the option of another vaccination provider, but the pharmacies were chosen for their opening hours, ease of access, and perceived trust. The availability of pharmacist-administered services may be an important contributor to a successful vaccination programme in Switzerland.
为应对2019年冠状病毒病（COVID-19）大流行，瑞士卫生当局于2021年批准并订购了两种mRNA疫苗。苏黎世州是瑞士第二个允许社区药剂师为成年人群接种COVID-19 mRNA疫苗Moderna的州。我们旨在试点一项关于苏黎世药店COVID-19疫苗接种的客户满意度调查问卷。问题集中在对服务不同方面的满意度、接种疫苗的动机以及在药店接种疫苗的原因。截至2021年6月，苏黎世药店共接种了68169剂COVID-19疫苗，共填写了421份调查问卷。受访者的平均年龄为43.5（±13.2）岁，其中42.3%为女性，46.1%为男性。在372份完整的调查问卷中，98.7%的受访者会向他人推荐这项服务。在接种前的讨论（98.9%）、药店关于COVID-19疫苗的信息水平（98.9%）、在药店接种疫苗的总体舒适度（99.5%）、注射技术（99.2%）以及使用的场所（98.1%）方面，满意度都很高。大多数受访者（57.3%）原本可以选择其他疫苗接种提供者，但选择药店是因为其营业时间、交通便利以及可信赖度。药剂师提供的接种服务的可及性可能是瑞士成功实施疫苗接种计划的一个重要因素。
