American Veterinary Dental College, Department of Veterinary Clinical Sciences, College of Veterinary Medicine, Iowa State University Lloyd Veterinary Medical Center, 1809 South Riverside Drive, Ames, IA 50011-3619, USA.
Fellow Academy of Veterinary Dentistry, Diplomate American Veterinary Dental College, Practical Veterinary Dentistry, 5 Camino Karsten, Algodones, NM 87001, USA.
Vet Clin North Am Small Anim Pract. 2022 Jan;52(1):25-47. doi: 10.1016/j.cvsm.2021.08.002.
Communication is the basis of any relationship. Communication can help strengthen the relationship between veterinarians, their clients, and their colleagues throughout the profession. Different models of communication have been demonstrated including the directive model, consumerism model, and relationship-centered model. When veterinarians refer to a specialist, they view the referral as an extension of the care they provide. Therefore, developing a relationship with the specialist is an important facet of patient care. Creating an appropriate veterinary-client-patient relationship (VCPR) helps the patient receive the best care possible. This needs to be considered when offering telemedicine or teledentistry to clients or referring veterinarians.
沟通是任何关系的基础。沟通可以帮助加强兽医与其客户以及整个行业内同事之间的关系。已经证明了不同的沟通模式，包括指令模型、消费者主义模型和以关系为中心的模型。当兽医提到专家时，他们将转诊视为他们提供的护理的延伸。因此，与专家建立关系是患者护理的重要方面。创建适当的兽医-客户-患者关系（VCPR）有助于患者获得尽可能好的护理。在向客户或转诊兽医提供远程医疗或远程牙科服务时，需要考虑这一点。
