Department of Neuromedicine and Movement Science, Norwegian University of Science and Technology, Trondheim, Norway.
Department of Public Health and Nursing, Norwegian University of Science and Technology, Trondheim, Norway.
Disabil Rehabil Assist Technol. 2023 Nov;18(8):1377-1384. doi: 10.1080/17483107.2021.2008530. Epub 2021 Dec 10.
The use of Information and communications technologies (ICT) in the public sector is widespread and on the increase. There is a need to develop knowledge regarding the end users experiences of using ICT to engage with services. This study aims to provide knowledge regarding young persons with disabilities or chronic disease experience using ICT to engage with health- and social care services.
Nine young persons between 16 and 25, living with chronic disease or physical disability, participated in this study. The data was collected using semi-structured interviews. The interviews were recorded, transcribed verbatim and analysed using Constructivist Grounded Theory.
Three categories were identified that reflected the young persons' experiences with using ICT to engage with health and social care services. (1) , (2) , (3) . The young persons experienced that ICT used for engaging with health and social care services did not necessarily fit their need, yet, they saw how ICT had potential to increase engagement with services, especially with an increased focus on dialogue. The findings can be subsumed by the core category , illustrating both the potentials and the challenges ICT presented.
The study shows that although young persons are perceived as digitally native, they experienced challenges using ICT to engage with health- and social services. The poor fit of ICT combined with navigation- and accessibility issues, hinder engagement. However, ICT inhabit a potential to increase engagement, especially communication.IMPLICATIONS FOR REHABILITATIONYoung persons' experiences show that ICT can be useful for enhancing engagement with health and social care servicesICT provided by health and social services does not necessarily meet young persons need for dialogueAn increased focus on accessibility and design is necessary to ensure people with disabilities access to ICT used by health- and social care services.
信息和通信技术（ICT）在公共部门的应用已经非常广泛，并在不断增加。有必要开发关于最终用户使用 ICT 与服务互动的经验知识。本研究旨在提供有关残疾或慢性病年轻人使用 ICT 与健康和社会保健服务互动的经验知识。
本研究共有 9 名 16 至 25 岁的残疾或慢性病年轻人参与。使用半结构化访谈收集数据。访谈进行了录音，逐字转录，并使用建构主义扎根理论进行分析。
确定了三个类别，反映了年轻人使用 ICT 与健康和社会保健服务互动的经验。（1），（2），（3）。年轻人体验到，用于与健康和社会保健服务互动的 ICT 不一定符合他们的需求，但他们看到了 ICT 增加服务互动的潜力，特别是通过增加对话的关注。这些发现可以归入核心类别，说明 ICT 既具有潜力，也具有挑战。
研究表明，尽管年轻人被认为是数字化原生代，但他们在使用 ICT 与健康和社会服务互动方面仍面临挑战。ICT 不匹配以及导航和可访问性问题阻碍了互动。然而，ICT 具有增加互动的潜力，特别是在沟通方面。
年轻人的经验表明，ICT 可以用于增强与健康和社会保健服务的互动。健康和社会服务提供的 ICT 不一定满足年轻人对话的需求。需要更加关注可访问性和设计，以确保残疾人能够使用健康和社会保健服务所使用的 ICT。
