Department of Sociology, Social Work and Public Health, University of Huelva, Huelva, Spain.
Department of Social Sciences, Pablo de Olavide University, Seville, Spain.
PLoS One. 2023 May 4;18(5):e0284966. doi: 10.1371/journal.pone.0284966. eCollection 2023.
Information and communication technologies have significantly transformed the way advanced societies interact, produce, deliver services and consume resources. All walks of life are now touched by these technologies. However, compared to other areas of society, digital penetration is much lower in the development of and access to social services. The main objective of this paper was to find out what technological devices are used, how they are used and the way citizens interact with public bodies using technology to deliver social services. This has been part of a wider project on innovation in social services using participative methodologies centred on the development of local Hubs. The findings reveal a digital divide in technology-enabled access to social services that excludes the very people most in need of benefits and support.
信息技术极大地改变了先进社会互动、生产、提供服务和消耗资源的方式。现在，各行各业都受到这些技术的影响。然而，与社会的其他领域相比，数字技术在社会服务的发展和获取方面的渗透程度要低得多。本文的主要目的是了解使用了哪些技术设备，如何使用这些设备以及公民如何使用技术与公共机构互动以提供社会服务。这是一个更广泛的使用参与性方法创新社会服务项目的一部分，该项目以发展地方中心为重点。调查结果显示，技术支持的社会服务获取方面存在数字鸿沟，将最需要福利和支持的人排除在外。
