Instituto de Assistência Médica ao Servidor Público Estadual de São Paulo - São Paulo (SP), Brazil.
Rev Assoc Med Bras (1992). 2021 Oct;67(10):1427-1431. doi: 10.1590/1806-9282.20210611.
The aim of this study was to evaluate the utility of the telemedicine care model implemented to treat and guide patients with COVID-19 related symptoms and indicators during the pandemic.
This is a retrospective study with data collected from the electronic records of standardized forms for assistance. As a way of evaluating the work performed, the number of consultations, types of referrals, efficiency of care, and patient satisfaction were observed.
Between April 2 and October 15, 2020, 92 professionals attended 3,660 patients by telemedicine; out of them, 523 (14.3%) were referred to a COVID-19 attending room, 128 (3.5%) to other specialties, 123 (3.4%) to a general emergency department, and 2,886 (78.9%) were monitored via home care. Of the total number of patients, 81 (2.2%) were hospitalized, and 13 (0.35%) died.
Telemedicine offered useful tools for the care, treatment, and monitoring of patients with COVID-19 during the pandemic. The service was considered by most respondents as satisfactory, resolutive, or safe.
本研究旨在评估在大流行期间实施的远程医疗护理模式在治疗和指导 COVID-19 相关症状和指标患者方面的效用。
这是一项回顾性研究，数据来自标准化表格的电子记录以辅助收集。作为工作评估的一种方式，观察了咨询次数、转诊类型、护理效率和患者满意度。
2020 年 4 月 2 日至 10 月 15 日，92 名专业人员通过远程医疗为 3660 名患者提供服务；其中 523 名（14.3%）被转诊到 COVID-19 就诊室，128 名（3.5%）转至其他专科，123 名（3.4%）转至普通急诊，2886 名（78.9%）通过家庭护理进行监测。在所有患者中，81 名（2.2%）住院，13 名（0.35%）死亡。
远程医疗为大流行期间 COVID-19 患者的护理、治疗和监测提供了有用的工具。大多数受访者认为该服务令人满意、有解决问题的能力或安全可靠。
