Chetty Laran
Royal Free London NHS Foundation Trust.
Workplace Health Saf. 2022 Apr;70(4):220-223. doi: 10.1177/21650799211061146. Epub 2022 Feb 3.
The purpose of this project was to determine whether clients were satisfied with their occupational health physical therapy virtual consultations and whether or not they would have preferred a face-to-face consultation instead of a virtual consultation.
Clients were mailed an adapted 10-item Telehealth Satisfaction Scale (TeSS) and asked to complete and return it in a prepaid envelope. Clients who returned the TeSS were then contacted by telephone and asked whether they would have preferred a face-to-face consultation instead of a virtual consultation.
Overall, clients expressed a high degree of satisfaction with their virtual occupational health physical therapy consultation (96.9%). Most clients (82.1%) stated they would have chosen virtual consultations if given the choice.
CONCLUSION/APPLICATION TO PRACTICE: The cumulative feedback from clients suggested that the benefits of virtual consultations can be sustained post COVID-19 pandemic as clients have accepted and adapted to this new approach within the occupational health physical therapy clinic.
本项目的目的是确定客户对其职业健康物理治疗虚拟咨询是否满意，以及他们是否更倾向于面对面咨询而非虚拟咨询。
向客户邮寄一份经过改编的包含10个条目的远程医疗满意度量表（TeSS），并要求他们填写后用预付信封寄回。然后通过电话联系寄回TeSS的客户，询问他们是否更倾向于面对面咨询而非虚拟咨询。
总体而言，客户对其虚拟职业健康物理治疗咨询表达了高度满意度（96.9%）。大多数客户（82.1%）表示，如果可以选择，他们会选择虚拟咨询。
结论/实践应用：客户的累积反馈表明，虚拟咨询的益处可以在新冠疫情后持续存在，因为客户已经接受并适应了职业健康物理治疗诊所内的这种新方法。
